Customer Success Manager
2 semanas atrás
TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams. Responsibilities: Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption. Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value. Build strong relationships with key stakeholders to drive engagement and long-term success. Identify upsell and expansion opportunities by aligning product capabilities with customer needs. Analyze customer usage data to proactively address risks and drive retention strategies. Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention. Requirements: 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must). Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions. Experience in identifying upsell/cross-sell opportunities and working closely with Sales. Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs - a must. A can-do approach with strong problem-solving skills and the ability to work under pressure. Fluent in English; additional languages are a plus. Ability to work remotely across EST/PST time zones. Bachelor's degree in Computer Science, Industrial Engineering, Business or equivalent experience. Why Join TITAN?: Work with a dynamic and innovative team in a fast-growing SaaS startup Collaborate with industry-leading clients and gain exposure to cutting-edge technologies Enjoy the flexibility of remote work and a healthy work-life balance Competitive compensation package and opportunities for professional growth and development
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Customer Success Manager
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São Paulo, SP, Brasil Joom Tempo inteiroJoom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential and explore profitable ways to expand your business. Joom Pulse helps make...
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Manager, Customer Success Engineers
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Manager, Customer Success
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São Paulo, SP, Brasil MongoDB Tempo inteiroMongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program out of Austin, Dallas or Atlanta. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you'll help develop an outstanding program in one of...
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Customer Success Manager Ii, Scale
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São Paulo, SP, Brasil Braze Tempo inteiroAt Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside...
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Customer Success Manager for LATAM Markets
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Senior Customer Success Manager
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São Paulo, SP, Brasil MongoDB Tempo inteiroIndividuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point...
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Customer Success Analyst
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Guarulhos, SP, Brasil EasyHub Tempo inteiro €4.000 - €6.000Customer Success Analyst Location: Remote, Brazil Work Schedule: Monday to Friday, with bi-weekly weekend on-call rotations Department: Customer Success Reports To: Customer Success Manager Job Type: Full-time Base Salary Range: R$4.000 – R$6.000 BRL / month Additional Payment for Weekend On-Call Who We Are EasyHub is a tech-driven startup transforming...
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Expert Customer Success Manager
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Manager, Customer Experience
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São Paulo, SP, Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
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Manager, Customer Experience
3 semanas atrás
São Paulo, SP, Brasil Palo Alto Networks Tempo inteiroOur Mission At Palo Alto Networks, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside...
