Senior Salesforce Customer Success

3 semanas atrás


Amazonas, Brasil CommIT Tempo inteiro

The company is an AI-powered visual workspace for Salesforce. Teams can build custom Salesforce functionality—such as smart automation, Slack alerts, dashboards, and more—in a fraction of the time without compromising the development quality.**Key Responsibilities**:- Serve as the primary point of contact for our Salesforce customers, ensuring they have a smooth and positive experience with Sweep’s platform.- Provide excellent customer support by addressing inquiries, troubleshooting issues, and guiding users through complex Salesforce functionalities.- Build and nurture long-term relationships with customers, understanding their business needs and helping them achieve their goals with Sweep.- Act as the voice of the customer internally, providing feedback to the product and development teams to enhance Sweep’s offerings.- Respond to customer requests with patience, empathy, and a focus on delivering clear, helpful solutions.**Requirements**:- At least 5 years of experience in a customer success or support role, preferably within the Salesforce ecosystem.- Strong knowledge of Salesforce products and functionality.- Exceptional communication skills in English (both verbal and written), with a focus on clarity and empathy.- Patience and a genuine desire to help customers succeed.- Excellent problem-solving skills, with the ability to navigate technical challenges and provide clear, actionable guidance.- A friendly, positive attitude with a focus on delivering top-notch customer experiences.- Ability to work remotely with availability during New York working hours.



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