Customer Success Specialist
Há 16 horas
We're expanding our Customer Success team and hiring a high-performing Customer Success Specialist. You will own the long-term success, retention, and expansion of active customers. This role is analytical, consultative, and performance-driven. You are a partner, not support. If you understand real estate investing, SMS performance, and how to turn data into outcomes, this role fits. This is a direct hire role. About us: Smarter Contact is the market-leading AI-powered communications platform for real estate professionals in the U.S., powering tens of millions of text and voice conversations every month, helping real estate professionals close more deals. What You'll Own: Own and manage ongoing customer relationships post-onboarding via phone, video, text, and email using our own tech stack Complete all daily CRM tasks (to-dos, emails, texts, calls, etc.)Conduct regular account performance and campaign reviews Analyze metrics (deliverability, response rates, conversion signals, etc)Establish clear expectations for SMS performance, compliance, and best practices Reinforce Smarter Contact's value proposition, positioning, and differentiators Advise customers on campaign optimization, list strategy, volume, and cadence Act as a trusted partner focused on ROI and lead outcomes Identify expansion opportunities aligned with customer growth (users, volume, add-ons)Proactively identify confusion, friction, or churn risk - escalate and resolve Drive expansion through cross-sell and upsell opportunities tied directly to customer value Partner closely with Sales, Marketing, and Customer Experience on customer insights Work a minimum of 40 hours/week between 10 AM - 7 pm Eastern Standard Time or later, Monday to Friday What We're Looking For: 4+ years in a quota-carrying Customer Success, Account Management or growth-focused positions in a SaaS company Proficient or native level English (full business fluency), both written and verbal Confident, direct communicator with a partnership mindset Highly analytical; comfortable interpreting data and trends Detail-oriented, process-driven, and highly organized Engaging, personable, and energetic in customer interactions Sales-trained and able to identify business expansion opportunities Proven track record of meeting and/or exceeding a business expansion quota Bonus Points: Experience working at a telecom SaaS Strong real estate investor (REI) industry knowledge Deep understanding of SMS performance, compliance, and deliverability ️ Why Smarter Contact?USD base + variable compensation 15 days PTO + 5 sick days + 10 floating holidays High autonomy, fast execution, real impact Professional development benefit Wellness benefit Employment anniversary and birthday gift Quarterly health allowance Remote-first team with a strong performance culture This opportunity is offered as a full-time independent contractor role Please Don't Apply If: You prefer a low-pressure, low-output environment You're not fluent in English or are uncomfortable communicating directly with cross-functional teams You don't meet the minimum customer success experience No experience working for a SaaS company Ready to grow with us?We're looking for a proven Customer Success Specialist ready to build the next chapter of their career — and stay for the long haul. If that's you, we'd love to hear from you.
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Fb-cs003 Customer Success Specialist
Há 4 dias
Brasília, Brasil Pearl Tempo inteiro**About Pearl Talent**: Hear why we exist, what we believe in, and who we’re building for: WATCH HERE Why Work with Us? **Role Overview**: As a Customer Success Specialist at Pearl Talent, you’ll work with our client—the Buyer Experience Platform for homebuilders—to lead the setup, optimization, and ongoing management of their customer success and...
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Customer Success Specialist
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Brasília, Brasil Oneday Tempo inteiroLOVE startups and always dreamed of working in tech?WANT to build meaningful relationships and help ambitious entrepreneurs succeed?BELIEVE you can use initiative and ownership to fast-track your career?THEN READ ON!Oneday is an education technology platform designed to inspire and equip aspiring entrepreneurs from diverse backgrounds to turn their business...
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Customer Success Consultant
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Customer Success Specialist
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Brasília, Brasil SupportYourApp Tempo inteiro5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth....
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Customer Success Specialist, Life Sciences
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Brasília, Brasil JoVE Tempo inteiroJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...
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Customer Success Specialist, Life Sciences
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Brasília, Brasil SupportYourApp Tempo inteiroSupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s...
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Customer success analyst
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Brasília, Brasil Revenda Mais Tempo inteiroEstamos contratando Analista de Customer Success em Curitiba/PR Buscamos um(a) Customer Success generalista para atuar de forma estratégica e mão na massa no ciclo de Sucesso do Cliente. Essa pessoa será responsável por garantir uma experiência fluida desde o onboarding até a adoção contínua, realizando acompanhamento ativo da base, análises de...
