Delivering Excellence in LATAM Region

2 semanas atrás

Campinas SP, Brasil beBeeLeadership Tempo inteiro

Senior Director Job Summary We are seeking an experienced Senior Director to lead our LATAM region delivery team. The ideal candidate will have a strong track record of delivering end-to-end project leadership experience in the payments industry, with a focus on customer delivery relationship management and internal stakeholders delivery management. Key Responsibilities: Customer Delivery Relationship Management: Build and maintain strong, sustainable trust-based client relationships up to board level, enabling differentiated levels of service to clients by ensuring world-class delivery results. Internal Stakeholders Delivery Management: Serve as the go-to person for senior internal leadership, building and maintaining strong, sustainable trust-based relationships and addressing concerns or conflicts on non-routine delivery issues. Project/Programme Oversight & Delivery Assurance: Own the successful delivery of implementations/conversions & BAU projects, ensuring they meet scope, timeline, budget, and quality expectations. Line Management: Own the overall achievement of TSYS solutions delivery KPIs & goals, reporting progress/status against KPIs & goals to delivery leadership and mentoring/growing delivery managers with a focus on client delivery excellence. Required Skills and Qualifications: Bachelor's Degree in Business, Technology, or a related field. Proven end-to-end project leadership experience in the payments industry is mandatory. Experience of leading implementations with significant data migrations & integrations involving multiple clients in a virtual, multi-national cross-functional team environment. Strong communication capabilities to effectively manage up, down, and across the enterprise. Results-orientated with a track record of successful delivery to meet financial targets. Strong understanding of delivery financials, forecasting, and commercial contracts. Proven line management experience, developing high-performing teams. Excellent written and spoken English and Spanish. Benefits: Full line management responsibility for all team members, including recruitment, performance management, salary decisions, etc. Award-winning Fortune 500 company culture. Opportunities for growth and professional development. Others: Flexibility to travel. Availability to work in Campinas on a hybrid mode.

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