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We are seeking a dedicated and detail-oriented Technical Support Specialist to join our team. This role will provide technical support and coordination on activities within the Network Operations Center, verifying swift and accurate response to all alerts, ensuring the repair or escalation of issues as appropriate. Job Description As a Technical Support Specialist, you will be responsible for: Maintaining high-quality customer service by responding to network-related problems between Motorola NOC and its partners in a timely fashion; Escalating customer incidents according to NOC standards; Providing clear and concise communication with customers regarding network issues, meeting KPI timeline metrics in support of SLA requirements; Required Skills & Qualifications To succeed in this role, you will need: Systems Administration Experience: Monitoring the Motorola Solutions Infrastructure using various tools; resolving alerts; logging/resolving network incidents meeting Service Level Agreements. A strong background working in NOC environments is highly desired. Benefits & Perks (This section was deleted due it's unuseful content) , You must be able to effectively coordinate and multi-task across various groups both inside and outside of the business.
