ITSM Service Delivery Specialist
Há 9 horas
Job Title: ITSM Service Delivery Specialist In this role, you will be responsible for leading and optimizing our IT service management platform using Freshservice. This is a critical position in driving operational excellence, enhancing user experience, and aligning service delivery with business needs. Key Responsibilities: Configure, customize, and maintain Freshservice modules to ensure seamless service delivery. Implement automation workflows and SLAs to enhance efficiency and productivity. Collaborate with cross-functional teams to gather requirements and deliver scalable solutions. Provide training and support to end-users and internal teams on Freshservice best practices. Develop dashboards and reports to track key performance indicators (KPIs) and service performance metrics. Requirements: Proven experience in IT service management, with a focus on service delivery and optimization. Strong technical skills, including Freshservice configuration and customization. Excellent collaboration and communication skills, with the ability to work effectively with cross-functional teams. Ability to analyze complex problems and develop creative solutions. Strong problem-solving skills, with the ability to think critically and outside the box. Benefits: Opportunity to work with a cutting-edge technology platform. Collaborative and dynamic work environment. Professional development opportunities to enhance your skills and career growth.
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ITSM Service Delivery Specialist
Há 6 dias
Porto Alegre, Brasil beBeeService Tempo inteiroJob Title: ITSM Service Delivery Specialist In this role, you will be responsible for leading and optimizing our IT service management platform using Freshservice. This is a critical position in driving operational excellence, enhancing user experience, and aligning service delivery with business needs. Key Responsibilities: Configure, customize, and...
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Itsm Service Delivery Specialist
Há 5 dias
Porto Alegre, Brasil Bebeeservice Tempo inteiroJob Title: ITSM Service Delivery SpecialistIn this role, you will be responsible for leading and optimizing our IT service management platform using Freshservice.This is a critical position in driving operational excellence, enhancing user experience, and aligning service delivery with business needs.Key Responsibilities:Configure, customize, and maintain...
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ITSM Consultant
2 semanas atrás
Porto Alegre, Brasil Net2Source (N2S) Tempo inteiroO Consultor ITSM será responsável por desenhar, implementar e otimizar processos de Gerenciamento de Serviços de TI alinhados às melhores práticas do ITIL. Este papel apoia iniciativas de transformação em clientes como Petrobras e Banco Bradesco, garantindo uma entrega de serviços escalável, automatizada e em conformidade com os padrões...
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ITSM Consultant
2 semanas atrás
Capão da Canoa, RS, Brasil Net2Source (N2S) Tempo inteiroO Consultor ITSM será responsável por desenhar, implementar e otimizar processos de Gerenciamento de Serviços de TI alinhados às melhores práticas do ITIL. Este papel apoia iniciativas de transformação em clientes como Petrobras e Banco Bradesco, garantindo uma entrega de serviços escalável, automatizada e em conformidade com os padrões...
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ITSM FreshService Engineer
Há 5 dias
Porto Alegre, Brasil MatchPoint Tempo inteiroMatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through...
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Service Delivery Manager
Há 2 horas
Porto Alegre, Brasil FCamara Tempo inteiroDescrição da vaga A FCamara está em busca de um(a) Service Delivery Management para atuar em parceria com uma empresa global de serviços de Tecnologia. Trazendo um universo de possibilidades para simplificar o dia a dia de pessoas e negócios. Responsabilidades e atribuições: - Ensure Service Delivery adheres to established internal and Client...
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Efficient Delivery Operations Specialist
Há 2 dias
Porto Alegre, RS, Brasil beBeeProductOwner Tempo inteiroDelivery Operations Manager Metrobi's fulfillment platform is designed to simplify local delivery management, connecting businesses with contractor drivers and optimizing in-house operations. By streamlining logistics, financial, and marketing tools, Metrobi empowers local businesses to grow their distribution networks efficiently and effectively. The...
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Analista De Sistemas
1 semana atrás
Porto Alegre, Brasil Interop Tempo inteiroO profissional será responsável por implantar, revisar, atualizar e gerenciar processos baseados no framework ITIL, assegurando a eficiência operacional, a padronização das práticas e a melhoria contínua dos serviços de TI.Principais atribuiçõesImplementar, parametrizar, dar suporte e gerenciar ferramentas ITSM, baseados em processos ITIL 4,...
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Service Delivery Manager
1 semana atrás
Porto Alegre, Brasil Azion Technologies Tempo inteiroWe are seeking a dynamic and experienced Service Delivery Manager to join our team. The Service Delivery Manager will be responsible for overseeing the delivery of our services to clients, ensuring high-quality performance, and maintaining strong customer relationships. **Key Responsibilities** - Develop and implement robust service delivery frameworks to...
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Customer Service Desk
1 semana atrás
Porto Alegre, Brasil SAP Tempo inteiro**We help the world run better** **WHAT YOU'LL DO** We are seeking a highly motivated and experienced Service Desk Specialist to join a 24 x 7 global Service Desk team within the Enterprise Cloud Services (ECS) organization for a strategic SAP customer. The Service Desk is the single point of contact for all operational enquiries regarding Incidents,...
