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Mobile Support Specialist

Há 1 mês


São Paulo SP, Brasil beBeeCustomerSupport Tempo inteiro

Job Opportunity: As a highly skilled professional, you will be responsible for providing exceptional customer support and technical assistance to clients in the mobile device systems industry. You will work closely with our team to resolve technical issues, respond to client queries, and provide guidance on the use of our tools and resources. Key Responsibilities: Respond to inbound client calls and emails in a timely and professional manner Diagnose and resolve technical issues involving clients' supported hardware and software Research process, policy, and procedure questions using available informational resources Provide guidance to clients' employees on the proper use of our specific websites and tools Stay current with industry trends, mobile technologies, internal systems, and information changes and updates Required Skills and Qualifications: Proficient and professional/native level English speaker and writer Able to multitask and juggle a large volume of tasks Consistently reliable: able to be on time and present when scheduled Excellent communication skills – verbal and written Self-motivated to be effective with minimal supervision Detail-oriented, process-driven, and results-focused Benefits: Career growth opportunities Remote flexibility Collaborative and supportive team environment Others: The ideal candidate will have previous experience in the mobile/wireless industry and be able to maintain confidentiality and handle sensitive information professionally.