Medical Collections Supervisor

4 semanas atrás

São Paulo SP, Brasil Ant International Tempo inteiro

Job Summary: We are seeking an experienced Collections Manager to lead our collections team and drive continuous improvement in our collection processes. The successful candidate will have a strong track record of managing teams, vendors, and operational frameworks, as well as expertise in credit operations and collections analysis. Key Responsibilities: Lead and develop a high-performing collections team, including internal team members and external BPO partners, to achieve business objectives; Foster strong relationships with outsourced collection partners, monitoring KPIs, quality, and efficiency to ensure alignment with our collection strategies; Analyze data to identify areas for improvement and implement process enhancements, automation, and workflow optimization to increase efficiency and reduce costs; Develop and execute collection strategies for overdue customers, gathering feedback to refine our approach and improve customer experience; Collaborate with cross-functional teams to design and implement effective customer communication strategies, adjusting content and cadence to optimize collection rates and customer satisfaction; Design and recommend tests and changes to our collection strategy to drive continuous improvement and innovation; Ensure seamless alignment and implementation of collection strategies across teams and functions; Requirements: Minimum 7 years of experience in collections, preferably in banking, fintech, or a collection office, with a proven track record of leadership, team management, and operational excellence; Demonstrated leadership skills, with experience in managing vendors, implementing scalable operational frameworks, and driving process improvements; In-depth knowledge of end-to-end credit operations and collections analysis, with expertise in data-driven decision making; Bachelor's degree or higher in a related field (e.g., finance, economics, business) Advanced Excel skills, SQL programming skills is a plus; Fluency in Portuguese and English, with excellent communication and interpersonal skills; Ability to work across time zones in an international setting, with a flexible and adaptable approach to working in a fast-paced environment.

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