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Há 11 horas


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Job Title: Quality Assurance Specialist About the Position We are seeking a seasoned quality expert who will build and lead our operational assurance unit. The successful candidate will be responsible for: Management of a team of 30+ remote assistants Quality control of 5,000+ job applications/month (scaling to 10,000+) Direct reporting to the CEO Context & Challenges Our current situation includes: 30 assistants submit job applications on behalf of clients Quality is inconsistent - there is no systematic control Many manual review processes → we need automation No structured onboarding for new assistants No clear KPIs or performance-based motivation Key Responsibilities The Quality Assurance Specialist will be responsible for: Building a Quality Assurance system (30%) Audit current assistants and evaluate work quality Hire additional assistants and implement regular quality audits and spot-checks Establish KPIs (quality, speed, customer satisfaction) and track quality metrics per assistant Requirements Must-Have: 2+ years managing operational teams Experience managing 20+ employees Built processes from scratch Strong systems thinking and discipline: SOPs, checklists, regulations, compliance Precision and attention to detail Ability to make difficult decisions (terminations, corrective action)


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