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Field Application Scientist

4 meses atrás

São Paulo SP, Brasil Complete Genomics Tempo inteiro

** RESUMES MUST BE IN ENGLISH or your application will not be considered **

Are you ready to deliver service that exceeds your customers' expectations within our highly experienced Field Application Scientist team?

Are you ready to contribute to cutting-edge solutions in life science research and medical healthcare?

As the Field Application Scientist (FAS) at MGI Tech Co., Ltd., you will be responsible for providing comprehensive applications support, including consultation, troubleshooting, and customer training, to MGI's clientele in the designated territory. Reporting directly to the Commercial Director, LATAM, this role requires close collaboration with sales and marketing teams to develop and execute business strategies effectively.

WHAT YOU WILL BE DOING

  • Coordinate and conduct customer training for MGI products and applications.
  • Troubleshoot issues related to experimental design, data processing, software operation, sample preparation and chemical reaction. Perform preliminary on-site failure analysis to identify root cause and feedback to corresponding company department or personnel.
  • Develop and maintain positive relationships with customers
  • Support sales efforts through technical presentations, customer management or organizing seminar.
  • Maintain an up-to-date understanding of current Commercial initiatives and strategies; maintain close collaboration with Commercial team to act on current initiatives and opportunities. Maintain proficiency in all product lines, instruments as well as applications from competitors and keep up with latest advancements in MGI products.
  • Direct interaction with MGI product end-users and channel partners. Direct interaction with Product Support group, consisting of Product Management, Market Development Specialists, and Field Service Engineers. Maintain close relationship with globally based FAS colleagues, with the intent to promote collaboration, sharing of best-practices, learning, and overall communication
  • Ownership of content/program creation and facilitation of field-based product line demonstrations and trainings; troubleshoot when needed.
  • Creation of reports at the completion of field travel to document visit outcome. Act as voice of the customer and provide product feedback to departments such as Product Support, R&D, and Marketing
  • Own and create content/program for technical workshops/training as directed by leadership. Represent the MGI business through participation at various global MGI products related tradeshows/conferences as requested by Marketing team.
  • Serve as Product Support core team member for all products. Provide feedback and direct involvement in the creation and maintenance of product documentation such as, product inserts and instructions-for-use, from the perspective of ensuring a positive customer experience
  • Act as a key contributor of customer feedback to marketing and product development teams
  • Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism. Coach and mentor new hires as needed.

ABOUT YOU

  • Strong problem-solving and interpersonal skills.
  • Excellent English written and verbal communication abilities.
  • Ability to work effectively in a diverse and collaborative team environment.

WHERE YOU WILL WORK

  • This position is remote in São Paulo but Brazil and other LATAM countries as needed.
  • Travel up to 75% domestic/international.
  • You must have a flexible attitude and should be willing to travel at any given point of time.

WHAT YOU WILL BRING US

  • 4+ years of NGS academic and/or industry work experience required.
  • Strong understanding of various NGS workflows (RNA and DNA), troubleshooting, QC metrics, and basic data analysis required.
  • Prior field experience supporting customers in a highly technical field preferred.
  • Outstanding problem solving and interpersonal skills.
  • Demonstrated both written and verbal communication and training/presentation skills.
  • Hands-on experience in genetics, molecular biology, or bioinformatics.
  • Ability to thrive in a dynamic, international company environment.
  • Demonstrated proficiency in technical training and customer support.

WHAT YOUR EDUCATION LOOKS LIKE

  • Master's degree or above in Genetics, Molecular Biology, or related field, with a focus on NGS preferred. Undergraduate candidates with exceptional skills will also be considered.