Estágio em Customer Experience

2 semanas atrás


Brasil Grana Capital Tempo inteiro

NÓS AJUDAMOS AS PESSOAS A ATINGIR SEUS OBJETIVOS NO MERCADO FINANCEIRO TOPA VIR COM A GENTE?

Somos uma startup que combina tradição e inovação em um dos mercados que mais cresce no mundo 💲

Desde 2019, o aplicativo Grana facilita a vida de investidores, otimizando e calculando o Imposto de Renda para operações na bolsa de valores. Recentemente, lançamos um assistente virtual voltado para informações estratégicas sobre o mercado financeiro. 🚀

Quer saber mais sobre nossa proposta e como podemos transformar sua experiência? Acesse:

DESCRIÇÃO DA VAGA

No time de Atendimento da Grana, somos responsáveis por construir e manter um relacionamento próximo com os investidores que utilizam nossas soluções. Acompanhamos de forma consultiva todas as etapas da jornada do cliente, garantindo uma experiência única e personalizada.

Procuramos uma pessoa comunicativa, com habilidade para ouvir ativamente e que tenha interesse em aprimorar suas competências em atendimento ao cliente de maneira humanizada. Se isso te descreve, essa vaga é para você 🫵

Para esta posição, é essencial que você tenha interesse, seja pessoal ou profissional, no mercado financeiro e em investimentos, especialmente na bolsa de valores.

Venha fazer parte de um time que transforma a experiência dos nossos clientes 💚

RESPONSABILIDADES E ATRIBUIÇÕES

  • Realizar atendimento aos clientes, através de chats do aplicativo;
  • Prezar sempre pelo atendimento humanizado e personalizado ao cliente.
  • Acompanhar, encaminhar e redirecionar problemas de acordo com os processos criados para a área;
  • Auxiliar o cliente durante toda jornada de atendimento até a resolução de qualquer problema relatado;
  • Analisar dados e cenários para otimização de processos da área, visando agilidade e qualidade para gerar sempre a melhor experiência para o nosso público.

REQUISITOS E QUALIFICAÇÕES

  • Cursando graduação em Comunicação, Economia ou áreas correlatas;
  • Bom domínio da Língua Portuguesa;
  • Bom relacionamento interpessoal;
  • Proatividade, nós pensamos e agimos como donos;
  • Capacidade analítica para lidar com números;

Será um diferencial:

  • Conhecimento prévio, pessoal ou profissional, em investimento na bolsa de valores.

INFORMAÇÕES ADICIONAIS

⏳ Vaga temporária (contrato de 6 meses)

💵 Bolsa-auxílio: R$1.500,00

💰 Auxílio Alimentação R$300,00

💪 Gympass

🎂 Day Off de Aniversário

💻 Home Office (trabalho remoto)

👕 No dress code (sem código de vestimenta)

🚀 Muito desenvolvimento e grandes oportunidades de efetivação

♿️🌈🙋🏾👴🏻Na Grana Capital, acreditamos que a diversidade enriquece nosso ambiente de trabalho e impulsiona nossa missão. Para fortalecer ainda mais a diversidade no nosso time, esta oportunidade será destinada a uma mulher negra. 💚


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