Network Operations Coordinator
Há 20 horas
Job Summary We are seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and coordination on activities within the Network Operations Center (NOC). This includes verifying swift and accurate response to all alerts, ensuring the repair or escalation of issues as appropriate. This role supports Network Operations, requiring flexibility to work across all shifts as required. The ideal candidate will have strong analytical and problem-solving skills, with the ability to work unsupervised and manage multiple tasks concurrently. Responsibilities: Monitor Motorola Solutions Infrastructure using various tools and react to resolve any alerts which may arise and ensure system uptime meets service level agreements. Responsible for logging and resolving any network incidents ensuring that Service Level Agreements are met at all times. Escalate any Network incidents that cannot be resolved within specified time frames to relevant team members and work with them until the incident is resolved. Document and record steps taken towards resolution of an incident. Responsible for documenting and distribution of all Major Incident Review Reports in agreed format. Monitor all outages/issues through return to normal services. Requirements: At least 2 years of customer support experience preferably in a NOC environment. Prior background working in NOC environment is highly desired. Knowledge of ITIL is a plus. Good communication skills (verbal, written, and presentation). Strong analytical, problem-solving, and investigative skills. Attention to detail. Ability to work unsupervised. Good time management skills. Ability to set priorities and meet deadlines. Aptitude to manage multiple tasks concurrently. Technical literacy. Advanced English Level. About Us We are proud of our people-first and community-focused culture, empowering every employee to be their most authentic self and do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
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