Head of charging

About Vammo Vammo is building an accessible, resilient, and scalable clean energy network for emerging megacities, starting in Latin America. By combining electric motorcycle subscriptions with a rapidly expanding battery swap infrastructure, we make clean transportation affordable and reliable for the millions who keep cities moving. Founded in 2022 and headquartered in São Paulo, Vammo has raised $100 M from top-tier investors across the globe. Our founders and team represent an incredibly diverse and international group that is built of former executives coming from Tesla, Uber, Rappi, i Food, Loggi, Niu, Jump and others. We are all deeply motivated by the mission to decarbonize Latin America while simultaneously reducing costs for one of the region's most vulnerable populations. The next wave of mobility innovation will come not from San Francisco, but from São Paulo. Our operations will soon expand from Sao Paulo to cities across Brazil, Mexico, and Colombia, proving that real climate impact and transformative business models can be built first where the need is greatest. About the role As the Head of Charging Operations, you will be the executive leader responsible for defining and executing the strategy for the reliability, efficiency, and scalability of Vammo's battery-swapping network which is the heart of our customer experience. Reporting directly to the Founders, you will build and lead the organization that ensures not only the expansion of our charging network, but also its 24/7 operation. You will be the ultimate owner of this network efficiency and quality, managing the Live Ops, Field Operations, and Commercial Charging Teams, being responsible for preparing the area for 10x growth. This is a mission-critical leadership role that demands strategic vision, the ability to build high-performance teams, and a deep sense of ownership. What You'll Do Define the end-to-end Charging Ops strategy, including the detailed strategic plan and OKRs. Own the design of processes, systems, and team architecture required to scale the operation by 10x, improve efficiency, and increase customer satisfaction. Own the area's full budget and P& L, managing and optimizing costs to meet company goals. Define and monitor the area's core OKRs and KPIs. Recruit, develop, and lead high-performing teams across Live Ops, Field Operations, and Infrastructure. Define the area's vision and culture, focusing on urgency, accountability, and data-driven problem-solving. Serve as the ultimate owner of network uptime, reliability, and incident response, ensuring riders always have batteries available. Own the end-to-end energy strategy to reduce cost per k Wh, including managing procurement, exploring free market (Mercado Livre) opportunities, and implementing efficiency initiatives. Lead the commercial and expansion strategy for the network, defining site selection criteria to secure prime locations and network balance, negotiating strategic partnerships, and overseeing installation/launch playbooks. Build proactive Customer Experience (CX) processes to communicate downtime and protect our NPS. Serve as the strategic voice of operations for the Product and Engineering teams, providing real-world feedback and guiding the hardware/software roadmap to improve operability. Act as the final escalation point for critical incidents, conduct post-mortems, and implement structural changes to prevent recurrence. What We're Looking For 8-12 years professional experience Excellent knowledge of Brazil and Latin American business practices Track record of scoping, building, training and leading large multidisciplinary teams Proven expertise in process design, optimization, and creating Standard Operating Procedures (SOPs) for large-scale operation An analytical and strategic mindset, with strong data-driven decision-making skills and experience defining OKRs Executive communication and influencing skills, capable of aligning tech, executive, and field teams. Excels in planning and executing initiatives of varying durations and scales while effectively managing stakeholders. Fosters collaborative and respectful work environments Technical Curiosity, a drive to understand how systems, hardware, and data truly work and how to optimize them. Experience in high-growth (hyper-growth) startups Experience managing 24/7 systems. Experience setting and leading priorities, objectives and strategic direction for entire orgs Experience in mobility, energy, logistics, Io T, or telecommunications is a plus. Fluent in English and Portuguese. Strong alignment with the company's values Benefits A leadership role at fast-growing startup changing the face of mobility in Latin America, backed by some of the best venture capitalists in the world Working at a mission driven company - we are reducing carbon emissions across the world and putting more money into the pocket of disenfranchised populations Being surrounded by a talented and ambitious team that wants to build something big Freedom to take on as much responsibility as you dare, allowing you to develop quickly Competitive salary package Opportunity to own a piece of the company - equity package Health Insurance Vammo is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. We build it into our products and view it as an essential part of our business.