Customer Support Professional

Há 3 dias

Belo Horizonte MG, Brasil beBeeCustomerSupport Tempo inteiro

Job Title: Customer Support & Revenue Operations Specialist About the Role: This role combines helpdesk support, HubSpot operations, outbound sales assistance, and light marketing support. It requires strong experience managing support tickets, excellent communication skills, deep familiarity with HubSpot, and multitasking abilities across customer support, RevOps, and sales processes in a fast-paced startup environment. Serve as the primary responder for inbound support tickets from users. Monitor, triage, and resolve issues through HubSpot Service Hub. Maintain strong response/resolution times with empathetic, professional communication. Document common issues and build internal resources or playbooks. Key Responsibilities: HubSpot Operations & Administration (20–25%): Manage and optimize workflows, pipelines, automations, and ticket management across HubSpot. Maintain data accuracy for contacts, deals, and support tickets. Support setup and QA of new sequences, processes, and automation in HubSpot. Pull basic reports on sales activity, ticket volume, and marketing performance. Outbound Sales & Appointment Setting (20–25%): Execute outbound email campaigns and sequences targeting prospects such as real estate agents or brokers. Qualify inbound and outbound leads following defined playbooks. Set calls and demos for the sales team. Track all activities and updates inside HubSpot. Marketing Support (5–10%): Assist with email marketing campaigns, list building, and segmentation. Support basic digital marketing tasks as needed. Required Skills and Qualifications: Strong experience managing support tickets. Excellent communication skills. Deep familiarity with HubSpot. Multitasking abilities. Benefits: Others:

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