Tech Support Professional N1

3 semanas atrás


São Paulo SP, Brasil beBeeProblemSolver Tempo inteiro

Are you a problem solver looking to expand your ideas in a collaborative environment? Service Desk Support Specialist We are seeking a highly skilled and experienced Service Desk Support Specialist to join our team. The ideal candidate will be responsible for providing end-user support, troubleshooting IT issues, and performing equipment configuration and maintenance. This includes: User support: Providing assistance with technical issues and resolving problems in a timely manner. Diagnostics and resolution: Identifying and resolving IT-related problems using established methodologies. Equipment configuration and maintenance: Ensuring that hardware and software meet the required specifications and standards. To succeed in this role, you will need to possess strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The successful candidate will have: Competencies: 1-5 years' experience in technical support, Operating Systems (Windows, macOS, Active Directory, DNS, DHCP), Horizontal and Vertical Application Distribution, SCCM, Liquid, CDP, Atom, Remote Access, Virtual Desktop, MDM, PXE boot, Microsoft 365, Collaboration Suites, Hardware (desktops, laptops), Networking (TCP/IP, WiFi, VPN, Vlan, routing protocols), Service Desk/ITSM systems, Itil, Clarity and objectivity in oral and written communication, Active listening and empathy to understand user needs, Ability to explain technical solutions in accessible language, Customer Service (Patience, courtesy), Proactivity in problem-solving, Organization and discipline, Time management, Interaction with other IT teams and vendors, Results-oriented, Attention to detail, Advanced English. This is an exciting opportunity to work in a dynamic environment and contribute to our success. If you are passionate about technology and problem-solving, we encourage you to apply.


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