Technical Service Advocate

4 semanas atrás

Recife PE, Brasil beBeeCustomerSupport Tempo inteiro

Customer Support Representative Job Summary We are seeking an experienced and skilled Customer Support Representative to join our team. The ideal candidate will have a proven track record of delivering excellent customer service, resolving technical issues efficiently, and maintaining a positive attitude in a fast-paced environment. The Role A Customer Support Representative is responsible for providing top-notch support to customers through various channels, including phone, email, and chat. They will work closely with cross-functional teams to resolve customer complaints, provide solutions, and ensure customer satisfaction. Key Responsibilities: Manage large volumes of incoming customer inquiries and resolve issues efficiently Provide expert technical support to customers via multiple communication channels Triage complex customer issues and escalate them to senior support specialists when necessary Document customer interactions and update records accordingly Foster strong relationships with customers by providing personalized support and ensuring timely resolution of issues Requirements: Bachelor's degree in Computer Science or related field 2+ years of experience in customer support, preferably in a technical role Excellent communication and interpersonal skills, both verbal and written Ability to communicate complex technical information in a clear and concise manner Basic understanding of KPIs and metrics used to measure customer support performance Attention to detail and ability to prioritize tasks effectively What We Offer: A dynamic and supportive work environment Ongoing training and development opportunities to enhance your skills and knowledge A competitive salary and benefits package About Us: We are a leading organization dedicated to providing exceptional customer experiences. Our team is passionate about delivering high-quality support and building long-lasting relationships with our customers.

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