Information Technology Support Specialist

4 semanas atrás

Canoas RS, Brasil TECEZE Tempo inteiro

Hi,

Looking for IT Support Engineer at Canoas, Brazil

IT Support Engineer

Location :
Canoas, Brazil

Job Description:


- Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed


- Basics knowledge / understanding of assigning switch ports to specific VLANs


- Patch phone ports to switch as needed


- Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)


- Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams


- Troubleshoot and replace network switch chassis blades when required


- Good to have understanding of any Data Center Infrastructure Management Application


- A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain


- Basic Knowledge of Monitoring tools such as Solarwinds, etc...


- Networking and Operating System basics


- Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting


- Basic knowledge about Hardware like Servers, Storage devices


- Knowledge to understand Monitoring Tool outcome


- Basic knowledge of ITSM tool preferably ServiceNow


- Basic knowledge Backup technologies preferably EMC Avamar


- Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux


- Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server


- Experience in SLA base environment


- Knowledge on Server Performance monitoring preferred

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