Senior Operations Manager

Há 23 horas

Fortaleza CE, Brasil beBeeBusiness Tempo inteiro

Drive Business Growth as a Senior Operations Manager You will have the opportunity to drive continuous improvement initiatives across our operations, working with cross-functional teams to identify process gaps and implement best practices. About the Role: The successful candidate will be responsible for driving continuous improvement initiatives across our operations. You will work with cross-functional teams to identify process gaps and implement best practices. Key responsibilities include: Provide timely and meaningful reporting to senior management. Plan and implement strategies to ensure account profitability. Handle client interactions and manage escalations. Conduct regular reviews with Account Managers and other departments to ensure SLA adherence. Monitor daily productivity against defined service level standards. Perform audit checks on client-defined compliance requirements. Coach and monitor Team Leads and AMs in day-to-day operations and people management. Develop continuous learning processes for the team. Supervise and support team members to ensure delivery meets or exceeds client quality standards. Represent the organization during client visits and reviews. Lead process re-engineering projects to optimize workflows and reduce cycle times. Develop and maintain process documentation, SOPs, and compliance standards. Partner with stakeholders to implement digital tools and automation for operational efficiency. Monitor KPIs and prepare dashboards to track improvement outcomes. Requirements: Strong knowledge of business operations and service delivery models. Proficiency in process mapping tools and data analysis (Excel, Power BI). Excellent communication and stakeholder management skills. Ability to manage multiple projects and deliver within timelines. Preferred Qualifications: Bachelor's degree in Business, Engineering, or related field. 3–5 years of experience in process improvement within business operations or shared services. Preferred Certification in Lean Six Sigma or equivalent. This is an excellent opportunity for someone looking to grow their career in a dynamic business environment.

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