Software Support Professional

Há 17 horas


Curitiba PR, Brasil beBeeCustomerSupport Tempo inteiro

Job Role Overview We are seeking a skilled Technical Support Specialist to join our client's customer support team. Main Responsibilities: Drive resolution of customer issues, act as a customer advocate, and maintain happy and satisfied customers. Follow the client’s customer support process and meet established service level agreements (SLAs). Triage support requests by conducting a first-level investigation of technical product issues. Provide continuous and timely updates on issue resolution status to customers and key internal stakeholders. Engage with the Engineering team to ensure timely resolution of customer issues according to SLAs and escalate when necessary to meet those goals.



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