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3 semanas atrás

Manaus AM, Brasil beBeeSalesforce Tempo inteiro

Job Title: Salesforce Implementation Executive Lead About the Role The role of Salesforce Implementation Executive Lead is pivotal in leading a team of Salesforce professionals across the US and LATAM. This executive will be responsible for delivering projects that meet client expectations, ensuring accuracy, effectiveness, and timely completion. About Us Our organization specializes in providing expert implementation services for Salesforce solutions. We strive to deliver exceptional customer satisfaction through our teams' expertise and dedication. About You We are seeking an experienced Salesforce professional to fill this leadership position. If you have a strong background in project management, leadership, and Salesforce implementation, we encourage you to apply. Key Responsibilities Lead a cross-functional Salesforce implementation team across the US and LATAM. Provide coaching, one-on-ones, growth planning, and performance management. Promote a culture of accountability, continuous improvement, and high-quality delivery. Manage staffing, capacity planning, and resource allocation across all active projects. Oversee all Salesforce implementation projects including Sales Cloud, Service Cloud, Marketing Cloud Account Engagement (MCAE), Marketing Cloud Engagement (MCE), and integrations. Conduct regular project reviews to ensure progress, scope alignment, and adherence to timelines. Monitor time tracking, utilization, and project budgets; identify trends and address over-burn or under-delivery risks. Establish and refine delivery processes, best practices, and standard operating procedures. Ensure projects meet quality standards and deliver measurable business value. Provide strategic oversight and intervention on escalations or complex project challenges. Maintain high levels of customer satisfaction through proactive communication and alignment. Partner with the Sales team during handoff to ensure a smooth transition from scoping to delivery. Develop and maintain predictable implementation workflows and project governance frameworks. Improve reporting and tracking across project health, timelines, scope changes, and team utilization. Implement delivery tools, templates, documentation standards, and internal QA processes. Cross-functionally collaborate with the Sales, Customer Success, and Operations teams to ensure alignment across the client lifecycle. Support revenue growth by identifying upsell and cross-sell opportunities during implementation.

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