Technical Field Specialist
4 semanas atrás
Job Description We are seeking a highly skilled Field Support Engineer to join our team. The successful candidate will be responsible for providing technical support and services to customers in the field. The role involves installing, upgrading, troubleshooting, and maintaining enterprise software and related hardware. You will also be required to travel extensively (up to 75%) to customer sites for project deployment and delivering hands-on training. Your key responsibilities will include: Installing, upgrading, troubleshooting, and maintaining Intellicene's enterprise software and related hardware SUPPORTING video management, situational awareness, and dispatch solutions — onsite and remotely Owning technical issues end-to-end and coordinating with internal teams to resolve them fast Traveling to customer sites for project deployment and delivering hands-on training Managing the customer lifecycle from onboarding to long-term success Driving product adoption through training, usage analysis, and practical guidance Identifying upsell and expansion opportunities and working closely with Sales Requirements: To succeed in this role, you will need to have: Fluent Portuguese, Spanish, and English language skills A degree in Engineering, Computer Science, IT, or equivalent experience Experience in physical security/video surveillance environments A strong background supporting enterprise software in LAN/WAN environments Solid networking knowledge (TCP/IP, LAN/WAN, Multicast) Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS/SAN) A customer-facing mindset with clear communication and presentation skills Experience with tools like Salesforce, Zoho, Aha, and Microsoft 365 A willingness to travel frequently and handle shifting priorities Nice to Have: Relevant certifications (Cisco, MCSE, Project Management) Experience reading SOWs and presenting to executive audiences We offer a competitive compensation package and excellent benefits. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
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