Digital Client Assistant
3 meses atrás
Digital Client Assistant - Brasil
B V L G A R I Corporation of America is looking for a Digital Client Assistant to support our E-Commerce Team . This role is responsible for acting as a Brand Ambassador and delivering an exciting, MAGNIFICENT and memorable experience for our customers through the digital landscape.
Key Accountabilities
Sales
Responsible for meeting monthly sales targets.
Responsible to seize an opportunity to suggest/upsell the maison’s creations with a tenacity for translating conversations into sales.
Responsible for elevating digital client experience through channels such as Whatsapp, email, chat, phone.
Gather, input and track sales data in reports to communicate daily sales to head office.
Work alongside Omni-Channel Fulfillment Specialist to ensure orders placed via Customer Service are confirmed, invoiced, shipped and delivered.
Client Service
Directly responsible for the entire E-Commerce customer journey in Brasil / Mexico.
Provide excellent customer service via various contact channels (Phone-Email-WhatApp-Social Media, Phone).
Follow up with clients to check that they’re still satisfied with any purchases (Direct E-Commerce & Digital Client orders).
Determine the quickest, most effective ways to answer a client’s question/request to ensure we maintain excellent service level.
Deploy CRM activations and strategies communications (O2O) on new product launches & monthly targeted marketing campaigns, events and offline client experiences.
Directly responsible to meet monthly KPI target of client acquisitions via the various contact channels.
Maintain, enter and update data in Salesforce Lightning Cloud to capture/update customer information after each contact to include details of inquiries, comments, complaints and actions taken. Responsible for processing various specialized orders.
Implement of central and head office CRM strategies.
Monitor inventory flows to ensure E-Commerce stock is 100%.
Monitor stock and order Fragrance, E-Commerce packaging, and any other element of the Omni department.
Other/Operations
Responsible for verifying and closing the daily sales log manager for personal sales and direct ecommerce sales.
Responsible for daily stock verification and ensuring the inventory stock is correct in system.
Responsible for resolving issues related to logistics, systems, and any other operational suppliers.
Pick, packing and fulfillment processing when necessary.
Cover for Omni-Channel Fulfillment Specialist and Advisor during vacation.
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