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Support Analyst
3 meses atrás
Come to one of the biggest IT Services companies in the world Here you can transform your career
Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.
We are looking for " Support Analyst - PCD " who wants to learn and transform his career.
Responsibilities:
- Responsible for managing Service Now, directing tickets to the Level 1 and Level 2 team.
- Customer service for ticket status placement Patriciate a WarRoom
- Monitor incident SLA
Experience:
- Good Communicaton for customer service and sending incidents to other analysts
- Training in the IT area
- Knowledge of SQL/programming logic
- Support service
What do we offer?
- TCS Benefits – Brazil:
- Health insurance
- Dental Plan
- Life insurance
- Transportation vouchers
- Meal/Food Voucher
- Childcare assistance
- Gympass
- TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
- Partnership with SESC
- Reimbursement of Certifications
- Free TCS Learning Portal – Online courses and live training
- International experience opportunity
- Discount Partnership with Universities and Language Schools
- Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
- TCS Gems – Recognition for performance
- Xcelerate – Free Mentoring Career Platform
At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer
#Buildingonbelief
