Telecommunications Systems Analyst
Há 15 horas
Job Title: Telecommunications Systems Analyst
Description:
We are seeking a highly skilled Telecommunications Systems Analyst to join our team at Idt Corporation. As a Telecommunications Systems Analyst, you will be responsible for monitoring the performance of Telefonica and UCaaS systems, managing and resolving possible occurrences.
Key Responsibilities:
- Monitor performance of Telefonica and UCaaS systems, managing and resolving possible occurrences.
- Deep analysis of the SIP protocol for performance monitoring and troubleshooting.
- Provide advanced support in the Telephony area for end customers and work in the operations area.
- Collect event logs and traces to analyze and troubleshoot systems.
- Actively monitor telecom networks, gateways, SBC, and cloud instances.
- Operate Telecom devices, monitoring platforms, and work on alarm management.
- Share knowledge through training and support to other analysts on the team.
- Conduct integration processes between PABX/UCaaS systems and other platforms such as CRM.
Requirements:
- Knowledge of telecommunications infrastructure (IP and Voice services).
- 10+ years of experience in configuring and troubleshooting Routers, Switches, and Telephone Systems.
- Knowledge of Cloud tools and environments, preferably AWS.
- TDM and NGN Telephony Networks.
- Installation and configuration of network equipment.
- Installation and configuration of VoIP, IP PBX, or UCaaS equipment.
- Network protocols - TCP/IP.
- SIP signaling protocol.
- SS7, ISDN, and R2 signaling protocol.
- Data communication links, E1, Metro Ethernet.
Software like:
- Splunk, Zabbix, SolarWinds.
Education:
- Completed or ongoing higher education related to the area of Technology, Networks, and/or Telecommunications (Electrical/Electronic/Telecommunications Engineering, Computer Networks, or similar).
Language:
- Fluent English.
Location:
- Sao Paulo and nearby locations.
Working Hours:
- From Monday to Friday, from 9:00 am to 6:48 pm, with hybrid work mode, 2 days home office.
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