Telecommunications Systems Analyst

Há 15 horas


Brasil Idt Corporation Tempo inteiro

Job Title: Telecommunications Systems Analyst

Description:

We are seeking a highly skilled Telecommunications Systems Analyst to join our team at Idt Corporation. As a Telecommunications Systems Analyst, you will be responsible for monitoring the performance of Telefonica and UCaaS systems, managing and resolving possible occurrences.

Key Responsibilities:

  • Monitor performance of Telefonica and UCaaS systems, managing and resolving possible occurrences.
  • Deep analysis of the SIP protocol for performance monitoring and troubleshooting.
  • Provide advanced support in the Telephony area for end customers and work in the operations area.
  • Collect event logs and traces to analyze and troubleshoot systems.
  • Actively monitor telecom networks, gateways, SBC, and cloud instances.
  • Operate Telecom devices, monitoring platforms, and work on alarm management.
  • Share knowledge through training and support to other analysts on the team.
  • Conduct integration processes between PABX/UCaaS systems and other platforms such as CRM.

Requirements:

  • Knowledge of telecommunications infrastructure (IP and Voice services).
  • 10+ years of experience in configuring and troubleshooting Routers, Switches, and Telephone Systems.
  • Knowledge of Cloud tools and environments, preferably AWS.
  • TDM and NGN Telephony Networks.
  • Installation and configuration of network equipment.
  • Installation and configuration of VoIP, IP PBX, or UCaaS equipment.
  • Network protocols - TCP/IP.
  • SIP signaling protocol.
  • SS7, ISDN, and R2 signaling protocol.
  • Data communication links, E1, Metro Ethernet.

Software like:

  • Splunk, Zabbix, SolarWinds.

Education:

  • Completed or ongoing higher education related to the area of Technology, Networks, and/or Telecommunications (Electrical/Electronic/Telecommunications Engineering, Computer Networks, or similar).

Language:

  • Fluent English.

Location:

  • Sao Paulo and nearby locations.

Working Hours:

  • From Monday to Friday, from 9:00 am to 6:48 pm, with hybrid work mode, 2 days home office.


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