Telecommunications Network Specialist

Há 4 dias


Brasil IDT Corporation Tempo inteiro

Telecommunications Network Specialist

IDT Corporation is seeking a highly skilled Telecommunications Network Specialist to join our team. As a key member of our team, you will be responsible for monitoring and analyzing the performance of our Telefonica and UCaaS systems, identifying and resolving potential issues.

Key Responsibilities:

  • Monitor and analyze system performance, identifying potential issues and implementing solutions.
  • Conduct in-depth analysis of SIP protocol performance and troubleshoot issues.
  • Provide advanced support to end customers in the Telephony area and work in the operations area.
  • Collect and analyze event logs and traces to troubleshoot systems.
  • Actively monitor telecom networks, gateways, SBC, and cloud instances.
  • Operate telecom devices, monitoring platforms, and manage alarms.
  • Share knowledge and best practices with other team members through training and support.
  • Conduct integration processes between PABX/UCaaS systems and other platforms such as CRM.

Requirements:

  • Knowledge of telecommunications infrastructure, including IP and Voice services.
  • 3+ years of experience in configuring and troubleshooting routers, switches, and telephone systems.
  • Knowledge of cloud tools and environment, preferably AWS.
  • Experience with TDM and NGN telephony networks.
  • Installation and configuration of network equipment.
  • Installation and configuration of VoIP, IP PBX, or UCaaS equipment.
  • Familiarity with network protocols, including TCP/IP.
  • Understanding of SIP signaling protocol.
  • Knowledge of SS7, ISDN, and R2 signaling protocol.
  • Experience with data communication links, E1, Metro Ethernet.
  • Proficiency in software such as Splunk, Zabbix, SolarWinds.
  • Completed or ongoing higher education related to technology, networks, and/or telecommunications.

Additional Requirements:

  • Fluent English is essential.
  • Differential: Spanish.

Working Hours: From Monday to Friday, from 9:00 am to 6:48 pm, with hybrid work mode, 2 days home office.



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