Telecommunications Network Specialist
Há 4 dias
Telecommunications Network Specialist
IDT Corporation is seeking a highly skilled Telecommunications Network Specialist to join our team. As a key member of our team, you will be responsible for monitoring and analyzing the performance of our Telefonica and UCaaS systems, identifying and resolving potential issues.
Key Responsibilities:
- Monitor and analyze system performance, identifying potential issues and implementing solutions.
- Conduct in-depth analysis of SIP protocol performance and troubleshoot issues.
- Provide advanced support to end customers in the Telephony area and work in the operations area.
- Collect and analyze event logs and traces to troubleshoot systems.
- Actively monitor telecom networks, gateways, SBC, and cloud instances.
- Operate telecom devices, monitoring platforms, and manage alarms.
- Share knowledge and best practices with other team members through training and support.
- Conduct integration processes between PABX/UCaaS systems and other platforms such as CRM.
Requirements:
- Knowledge of telecommunications infrastructure, including IP and Voice services.
- 3+ years of experience in configuring and troubleshooting routers, switches, and telephone systems.
- Knowledge of cloud tools and environment, preferably AWS.
- Experience with TDM and NGN telephony networks.
- Installation and configuration of network equipment.
- Installation and configuration of VoIP, IP PBX, or UCaaS equipment.
- Familiarity with network protocols, including TCP/IP.
- Understanding of SIP signaling protocol.
- Knowledge of SS7, ISDN, and R2 signaling protocol.
- Experience with data communication links, E1, Metro Ethernet.
- Proficiency in software such as Splunk, Zabbix, SolarWinds.
- Completed or ongoing higher education related to technology, networks, and/or telecommunications.
Additional Requirements:
- Fluent English is essential.
- Differential: Spanish.
Working Hours: From Monday to Friday, from 9:00 am to 6:48 pm, with hybrid work mode, 2 days home office.
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