Senior Customer Journey Optimization Specialist

Há 5 dias

São Paulo estado, Brasil beBeeCustomer Tempo inteiro

Customer Journey Optimization Specialist We are seeking a skilled Customer Journey Optimization Specialist to join our team. Job Description: As a senior developer, you will be responsible for reviewing and auditing customer journeys in Dynamics 365 (D365) , ensuring seamless operations from initial website form entry to final lead disposition. You will collaborate directly with leadership to assess system configurations and implement solutions that enhance performance, efficiency, and user experience. Audit and Improve Customer Journeys: Review and optimize customer journeys from website form entry in D365 to lead disposition. Assess and optimize call schedules, sequencing and prioritization, time zones and location assignments, call queues, and call cycle/replenishment for agents. Work with Leadership to Align Configurations: Collaborate with the CEO to align system configurations with call log data. Implement and Deploy Changes: Implement, test, and confirm changes function as expected. Coordinate deployment of changes into production. Required Skills and Qualifications: Qualifications: Bachelor's Degree in Computer Science, Engineering, or a related field. Key Skills: Dynamics CE expertise (hands-on configuration and development). Experience with auditing and improving customer journeys and call workflows. Ability to manage end-to-end changes, from requirements gathering to production deployment. Detail-oriented mindset with a focus on delivering high-quality solutions. Benefits: Language Requirements: Advanced English Level is required for this role as you will work with US clients. Language Note: Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons. Others:

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