Associate Client Partner
4 semanas atrás
Resumes should be shared exclusively in English.
About Qure.AI:
Qure.AI is the world's fastest-growing medical AI company, boasting an impressive 13 FDA and 62 CE marking clearances to date. We develop cutting-edge solutions that significantly enhance patient outcomes across various care domains, including lung cancer, tuberculosis, and stroke. Our innovative technologies have positively impacted over 22 million patients in more than 90+ countries worldwide. At Qure.ai, we are committed to fostering a diverse and inclusive workplace and are proud to be an equal-opportunity employer.
About the job
Job Title: Associate Client Partner
Department: Client success and operations, Lung cancer Org
Location: São Paulo, Brazil
Years of Experience: 2-4 Years
Employment Type: Full-time, Contract
Job Description
As associate client partner, you'll serve as the central point of contact for client partners, managing communication channels, coordinating project activities, and resolving client issues. Your role involves efficient ticket management, meeting support, documentation, and ensuring timely invoicing and financial coordination. You will master the nuances of AI in healthcare along with diverse set of clients spread across various geographies.
Roles and Responsibilities:
- Engagement and Communication: Act as the primary point of contact for client partners, handling various project action items and managing client communication groups and channels.
- Project Coordination: Collaborate with on-ground teams, program teams, and administrative teams to facilitate the deployment of Qure software. Occasional travel may be required on a project basis.
- Issue Resolution: Effectively resolve client complaints by liaising with Client IT and Program Teams, coordinating remote access requests, and aligning with our internal engineering team to ensure timely resolution.
- Ticket Management: Create and manage tickets for customer complaints, deployment, and engineering requests. Ensure that tickets are closed with client confirmations and maintain comprehensive documentation with records on internal channels.
- Meeting Support: Attend meetings and record minutes in a well-structured format for internal use. Additionally, assist in creating PowerPoint presentations when necessary.
- Documentation and Reporting: Maintain client boards with up-to-date documentation and report relevant statistics on internal communication channels.
- Financial Coordination: Ensure timely invoicing for clients and coordinate with the finance team to facilitate prompt closure of financial transactions.
Skills and Expertise
- Graduation in any discipline. Healthcare industry is a plus
- You have excellent communication skills, both written and verbal
- You excel in analytical thinking and problem solving.
- You enjoy learning about technology products, having tech ops experience is a bonus
- You have a process-oriented mindset and ability to get things done.
- You enjoy working in cross-team collaboration and support.
Other Considerations
- The role will have travelling requirements, both domestic and international.
- Native Portuguese speakers with basic Spanish fluency
At Qure.ai
You will be part of a rapidly growing organization, with an opportunity to work alongside the best minds in the industry. Competitive compensation and rewards, the opportunity to grow with a young company.
Inclusive workspace:
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