Technical Specialist-(Brazil)

Encontrado em: Jooble BR C2 - 2 semanas atrás

São Paulo SP, Brasil Streamax Technology Co., Ltd. Tempo inteiro

🤓 Company Profile

Streamax's vision is saving lives through our Video Telematics Solutions with the world’s No. 1 market share in the commercial vehicles field. Our work is not just meaningful; it's awe-inspiring. Our partners and clients are saving lives on the road every day thanks to Streamax technology. Our commitment to providing the best solutions and products remains unwavering.

🤓 Job Description

Streamax is seeking a highly skilled Post-sales Technical Specialist to join our team. The ideal candidate will have in-depth technical knowledge of our surveillance solutions, hardware, and software. This role is crucial for ensuring customer satisfaction and success after the sale. The Post-sales Technical Specialist will provide post-sales technical support, troubleshoot issues, and assist customers in maximizing the value of Streamax solutions.

🤔Roles and Responsibilities

  • Partner with the Sales Team to introduce products and solutions to prospects
  • Provide support to the Partner ecosystems in creating a best fit solution for prospects / customers
  • Prepare and deliver product demonstrations emphasizing on the key values of Streamax's solution to prospects
  • Understand the technical environment, technology landscape, business requirements and evaluation scope
  • Be the trusted tech advisor for customers, partners and other teams
  • Provide technical support to customers and partners in trial stage and after the sale.
  • Online or Onsite troubleshoot hardware and software problems, provide efficient and effective solutions.
  • Assist with product installation, configuration, and maintenance for customers.
  • Conduct training sessions and provide guidance to customers on the use of Streamax solutions.

💡 Qualifications

  • Bachelor's degree in a technical or related field.
  • 3+ years of experience in technical support or after-sales support, preferably in the surveillance solutions or related industry.
  • Strong knowledge of hardware and software solutions.
  • Excellent problem-solving skills and attention to detail.
  • Excellent communication and customer service skills.
  • A good team player. Ability to work collaboratively with sales and product development teams.
  • Thrive under pressure and exhibit the flexibility to potentially work across different time zones.
  • Willingness to travel, with a travel percentage ranging from 30% to 50%.
  • Bilingual with English and Spanish is a must, Mandarin language will be a significant plus.

⚙ What We Offer

  • Competitive compensation and benefits.
  • The chance to work with a global team focused on excellence in surveillance solutions.
  • Collaboration with a diverse, global team.
  • Exposure to an AI-powered background and cutting-edge technology.
  • Mentorship and leadership coaching to facilitate a smooth onboarding process.
  • The opportunity to work with the world's leading solution provider.
  • A culture that values autonomy and does not involve micromanagement.
  • Excellent prospects for career advancement based on your performance.

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