Expert System Analyst

Job Title: SAP Specialist Job Overview The SAP/SuccessFactors Specialist will be part of a dynamic service delivery organization, responsible for ensuring high system availability and reliable operations across all systems. In this role, you will analyze and resolve user tickets, collaborate with internal teams and third-party providers, and ensure timely resolution within defined Operational and Service Level Agreements (SLAs). You will also partner with architects, developers, and testers to design and deliver small enhancements aligned with the global template, following approval from the solution delivery team. Key Responsibilities Provide deep functional and technical expertise in respective process areas, with solid understanding of key integration points across modules and technical components. Take full ownership of support tickets within your process area; collaborate with integration, development, and external support teams to ensure timely resolution within SLA limits. Maintain integrity of global and regional templates designed by solution delivery teams while resolving incidents. Conduct thorough testing — including regression testing — before final user validation and release. Adhere to IT processes and Service Management standards, ensuring accurate and up-to-date ticket documentation. Design and configure minor system enhancements, following configuration and naming standards, and document functional design specifications. Support audit and compliance requests by providing accurate and timely technical inputs. Ensure all activities comply with regulatory, security, and policy requirements. Partner with global process and system experts to identify and implement continuous improvement opportunities in business processes. Required Skills and Qualifications Experience in one or more SAP/SuccessFactors modules; experience with S/4HANA strongly preferred. Functional knowledge in HR processes such as Employee/Personnel Administration, Payroll, Organization Management, Talent, Compensation, Benefits, Time & Attendance, and Learning Management; experience in HCM or SuccessFactors required. Experience with integration between SAP HCM/SuccessFactors and S/4HANA; integration with external payroll or learning systems is a strong plus. Understanding of localizations supporting global HR deployments. Proven experience in a support analyst role within a medium or large organization. Experience providing 24x7 global support in multicultural, distributed teams. Previous experience leading a team of support analysts is highly preferred. Exposure to full lifecycle SAP implementations and agile methodologies is an advantage. Strong analytical, organizational, and communication skills, with ability to convey complex information clearly to both technical and non-technical audiences. Ability to work effectively in a fast-paced, dynamic, and global environment, managing changing priorities with flexibility and professionalism. Strong collaboration, conflict resolution, and problem-solving skills. Willingness to work occasional weekends, holidays, or different shifts as required to meet SLA commitments. Availability to travel occasionally (domestic and international). Bachelor's degree in Information Systems, Business, or a related field. Fluency in English is mandatory; Spanish is desirable. Benefits This is a challenging opportunity to contribute to the success of a global organization. You will have the chance to develop your skills and expertise, work with experienced professionals, and make a real impact on the business. Others We offer a competitive compensation package, excellent benefits, and a dynamic work environment. If you are a motivated and experienced professional looking for a new challenge, please apply.