Support Operations Associate

2 semanas atrás

Brasil beBeeHubspot Tempo inteiro

Role Overview We are seeking a Support Operations Specialist to join our team in the U.S. This is a hybrid position that combines customer support, revenue operations, outbound sales assistance, and light marketing support. The ideal candidate has strong experience managing support tickets, excellent communication skills, deep familiarity with HubSpot Service Hub, and the ability to multitask across customer support processes in a fast-paced startup environment. Key Responsibilities Serve as the primary responder for inbound support tickets from users. Monitor and resolve issues through HubSpot Service Hub. Maintain strong response/resolution times with empathetic professional communication. Document common issues and build internal resources or playbooks for future reference. Main Objectives: Ticket Management: - Manage inbound ticket volume efficiently - Monitor multiple channels (phone/email/chat) simultaneously - Triage critical issues promptly - Escalate complex problems when necessary , Ticket Resolution: - Resolve high-priority tasks quickly and effectively -Save time by reducing repeated queries Ticket creation on behalf of customers ensures that they are able to get help efficiently (Full details can be found below)'

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