Technical Support Specialist
Há 3 dias
Job Description Our organization seeks a skilled App Support LOS Administrator II to provide end-user support for the Encompass LOS and integrated Consumer Direct platforms. This role works closely with Scrum Teams and enhancement-focused groups, focusing on end-user experience, ticket triage, and break-fix remediation using a Kanban workflow. The successful candidate will manage moderate-complexity issues, resolve Tier 2 tickets, support the break-fix/maintenance channel, and contribute to release readiness and documentation. Additionally, they will mentor junior team members and help maintain platform stability and user satisfaction. Required Skills and Qualifications Key qualifications include: Excellent problem-solving skills and ability to work in a fast-paced environment. Strong communication and interpersonal skills to effectively interact with stakeholders. Ability to learn and adapt to new technologies and workflows. Preferred qualifications include: Experience with Encompass LOS and integrated Consumer Direct platforms. Knowledge of Kanban workflow and agile methodologies. Certification in a related field (e.g., ITIL). Benefits Our organization offers a competitive compensation package, including health insurance, retirement savings plan, and paid time off. What We Offer We are committed to providing a positive and supportive work environment that fosters growth and development. Our team is dedicated to delivering exceptional results and making a meaningful impact in our industry.
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Technical Assistance Specialist
2 semanas atrás
Manaus, AM, Brasil beBeeTechnical Tempo inteiroJob Title: Technical Assistance Specialist About the Role We are seeking an experienced professional to provide technical support and troubleshoot issues with our products. This role requires excellent communication skills, a basic technical background, and the ability to work independently. Key Responsibilities: Manage large volumes of customer inquiries....
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Technical SAP Support Specialist
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Manaus, AM, Brasil beBeeSap Tempo inteiroSAP Technical Support Lead This role plays a critical part in ensuring the operational continuity of global business applications, including SAP ECC and S/4. The position supports application development initiatives, defines best practices, and provides operational support to partner-managed services. Main Responsibilities Develop and maintain operational...
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Senior Technical Support Specialist
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SAP Technical Cutover Specialist
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Manaus, AM, Brasil beBeeTechnical Tempo inteiroJob Title: SAP Technical Cutover Specialist As a seasoned SAP technical cutover specialist, you will spearhead end-to-end SAP technical activities for key business segments in Asia. Your responsibility will encompass coordinating complex SAP localization and deployment tasks, collaborating closely with project managers, functional leads, and SAP developers...
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Technical Service Specialist
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Manaus, AM, Brasil beBeeCustomerSupport Tempo inteiroJob Opportunity We are seeking a skilled professional to manage incoming tickets, provide product support, and handle technical requests. The ideal candidate will have a strong foundation in technical concepts, excellent communication skills, and experience in customer-facing roles. Effective ticket management Product support and inquiry resolution Technical...
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Technical Sourcing Specialist
3 semanas atrás
Manaus, AM, Brasil Velozient Tempo inteiroWe are looking for a remote Technical Sourcing Specialist based in Latin America with 2+ years of experience and excellent English communication skills — both written and spoken. You'll be responsible for identifying, engaging, and connecting top technical talent — including software engineers, developers, and other IT professionals — through platforms...
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Technical Assistance Specialist
2 semanas atrás
Manaus, Brasil beBeeTechnical Tempo inteiroJob Title: Technical Assistance Specialist About the Role We are seeking an experienced professional to provide technical support and troubleshoot issues with our products. This role requires excellent communication skills, a basic technical background, and the ability to work independently. Key Responsibilities: Manage large volumes of customer inquiries....
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Freelance Customer Support Specialist
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Manaus, Brasil beBeeCustomer Tempo inteiroFreelance Customer Support Specialist We are seeking a highly skilled Freelance Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to clients. Respond promptly to client inquiries via phone, email, or ticketing systems, ensuring timely...
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Senior Technical Service Specialist
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Manaus, AM, Brasil beBeeCustomer Tempo inteiroTechnical Support Role We're seeking a dedicated professional to fill the role of Technical Support Engineer. This full-time remote position requires excellent technical support skills, along with strong problem-solving capabilities and the ability to investigate and troubleshoot product issues effectively. As a key member of our customer support team, you...
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Senior SAP Technical Cutover Specialist
3 semanas atrás
Manaus, AM, Brasil beBeeTechnical Tempo inteiroSenior SAP Technical Cutover Specialist In this role, you'll drive the end-to-end technical aspects of SAP cutover projects to ensure seamless localization and deployment. Your expertise in SAP modules and integration points will be invaluable as you collaborate with cross-functional teams to deliver project goals. Key Responsibilities: Co-lead SAP technical...