Policy Coordinator

Há 20 horas

São Paulo, São Paulo, Brasil Keeta Tempo inteiro

Position Purpose

We are looking for a Policy Coordinator to lead the design, governance, and continuous improvement of our global Safety Policies . This role will be responsible for ensuring that guidelines covering Riders, Customers, and Partners are consistent, compliant and aligned with company values, while supporting cross-functional teams in managing risks and safeguarding reputation.

Key Responsibilities

  • Lead the design, implementation, and continuous update of safety policies for Riders, Customers, and Partners.
  • Ensure governance and consistency of policies across all business units and regions.
  • Partner with Legal, Public Relations, Operations, and Support teams to guarantee compliance and mitigate reputational risks.
  • Conduct policy audits and compliance reviews , identify gaps, and implement corrective action plans.
  • Support operational and crisis decision-making through clear and actionable policy frameworks.
  • Act as the main point of contact for internal and external stakeholders regarding safety policy matters.
  • Train and support regional teams to ensure understanding and adoption of policies.
  • Use data and insights to measure policy effectiveness and recommend improvements.

Requirements

  • Bachelor's degree in Administration, Law, or related fields .
  • 3+ years of experience in policy governance, compliance, corporate safety, or related areas.
  • Strong writing, editing, and documentation skills, with the ability to create clear and practical guidelines.
  • Solid stakeholder management and negotiation experience, balancing legal, operational, and reputational needs.
  • Knowledge of compliance frameworks, governance, and safety operations .
  • Ability to translate complex regulations into practical and applicable policies .
  • Strong collaboration skills with cross-functional teams.
  • Fluency in English (written and spoken); other languages are a plus.

Position Highlights

  • Opportunity to shape and strengthen the company's global safety policy framework.
  • High exposure to cross-functional teams and senior leadership .
  • Strategic position with direct impact on risk mitigation and reputation management .

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