Customer Experience Delivery Manager

Há 1 mês


Home Office eou Híbrido em São Paulo SP ou Londrina PR, Brasil Mollica IT Tempo inteiro

Buscando projetos internacionais?

Então vem com a Mollica IT e encontre a oportunidade certa pra dar match

Estamos em busca de profissionais inovadores e criativos, que tenham paixão em crescer, evoluir e  aprender.

Qual será a sua missão:

Apoiar a execução de campanhas integradas omnicanal para o mercado/marcas prioritárias de Medicamentos Gerais; Trabalhar em estreita colaboração com os Gestores de Assuntos Médicos da equipe do Digital Hub para planear e executar as campanhas; Gerir as partes interessadas da matriz x e terceiros para uma execução sem falhas; Executar (ou orientar o fornecedor para a execução) a marcação de conteúdos e campanhas para controlar a utilização e a eficácia com vista a melhorias; Fornecer instruções para a marcação em todos os materiais de apoio da campanha; Efetuar uma análise mensal do desempenho da campanha, analisando todos os conjuntos de dados relevantes, extraindo as principais conclusões e recomendando ações de otimização; Garantir a utilização eficaz e eficiente das plataformas digitais globais, incluindo as melhores práticas, novas funcionalidades e canais; Gerir os fornecedores digitais, o fornecedor de tradução, realizar as actividades necessárias de monitorização da conformidade e da gestão numa base de rotina para mitigar os riscos identificados em todo o Centro Digital; Ser responsável pelo desenvolvimento, implementação e otimização contínua do quadro digital centrado no cliente; Demais rotinas. 

📌 Em caso de dúvidas, entre em contato com tech@mollicait.com



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