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Support Analyst
2 semanas atrás
Descrição:
A Nuvidio está buscando Pessoa Analista de Suporte N3 para compor seu time
Com a NuVidio, empresas podem atender seus clientes por videochamada, aliando a capacidade de argumentação e conversão dos vendedores à escalabilidade do ambiente online.
Venha fazer parte do nosso time e construir conosco uma tecnologia inovadora ao lado de profissionais dedicados e um ambiente leve e desafiador.
Responsabilidades:
- Realizar apresentações técnicas detalhadas de nossa API para clientes internos e externos, esclarecendo funcionalidades, benefícios e potenciais aplicações.
- Prestar suporte técnico de alto nível para usuários da API, incluindo desenvolvedores, analistas de sistemas e gestores de TI.
- Investigar, diagnosticar e corrigir bugs, atuando junto à equipe de desenvolvimento para propor recomendações e soluções para problemas dos clientes.
- Colaborar com a equipe de desenvolvimento na criação de documentação técnica clara e precisa para nossa API e outros produtos de software.
- Desenvolver e manter uma compreensão profunda de nossa tecnologia, produtos e serviços para fornecer suporte e treinamento eficazes.
- Gerenciar eficientemente as solicitações de suporte, garantindo respostas rápidas e soluções eficazes para os problemas dos clientes.
Skills:
- Javascript
- MongoDB
- Suporte ao usuário
Requisitos:
- Experiência em desenvolvimento de software e suporte técnico.
- Conhecimento de APIs REST.
- Conhecimento de web socket.
- Excelente capacidade de diagnóstico e solução de problemas.
- Forte habilidade de comunicação, tanto escrita quanto verbal, em português.
- Capacidade de trabalhar de forma independente e em equipe.
- Forte conhecimento de javascript/typescript.
- Experiência em e
- Conhecimentos básicos de MongoDB.
- Habilidade para realizar apresentações técnicas claras e informativas.
- Habilidade em depuração de código.
Diferenciais:
- Formação em Ciência da Computação, Engenharia de Software ou áreas relacionadas.
- Conhecimento/experiência avançado de MongoDB.
- Conhecimento de arquitetura de microserviços.
- Familiaridade com sistemas de monitoramento e logging (AWS Cloud Watch, New Relic, Grafana, OpenSearch, Sentry).
- Conhecimento básico de GoLang
- Conhecimento básico de Docker
Benefícios:
- Participação ativa no desenvolvimento de soluções tecnológicas de ponta.
- Horários flexíveis.
- Ambiente de trabalho colaborativo e criativo, onde suas ideias e contribuições são valorizadas.
- Totalmente homeoffice.
- Cartão de benefícios (CLT)
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