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Senior Deskside Technician VIP Support
4 meses atrás
Job Title: Senior Deskside Technician VIP Support
Company: Stefanini Group
Job Description Overview: The main goal of this role is to efficiently resolve customer issues as a Senior Deskside Support Technician. Responsibilities include ensuring timely handling of customer requests, incidents, and service-related tasks.
Objective: The ideal candidate should have strong communication and problem-solving abilities, be highly process-oriented, and possess expert-level technical knowledge in a specific technical field. This role also involves providing feedback and support to colleagues and requires a motivated and self-reliant individual.
Expectations:
- Flexibility: Willingness to travel on short notice.
- Reporting to the Service Delivery Manager.
- Problem-Solving Skills.
- Initiative in suggesting process improvements.
- Adaptability and innovative thinking.
Job Requirements:
- Bachelor's degree in Information Systems or related field preferred.
- 10 years' experience in Desktop Engineering.
- Prior experience supporting C-suite executives.
- Experience with software deployments and patch management.
- Knowledge of network security and antivirus software.
- Proficiency in troubleshooting hardware, software, and peripherals.
- Experience with Active Directory and Group Policy management.
- Support for Microsoft Office 365 applications.
- Hardware and software asset management.
- Project management experience.
- Exposure to PC virtualization.
- Strategic thinking and prioritization skills.
- Excellent communication and problem-solving skills.
- Familiarity with new enterprise technologies.
- Experience with ServiceNow.
- VPN client support.
- Knowledge of A/V equipment.
- Experience with Citrix.
- Understanding of financial applications.
- Security and antivirus product knowledge.
- Competent in video conferencing tools and web conferencing.
- Banking industry experience a plus.
- Clean driving record and valid driver's license required.
What's Next: This job description provides a general overview of the role's responsibilities and expectations.
Diversity & Inclusion Statement: Stefanini Group promotes diversity and inclusion across all aspects of the organization.
About Stefanini Group: With over 35 years in the industry, Stefanini is a global IT services company offering a wide range of solutions. Operating in 41 countries, our presence is felt through 70 offices worldwide. We cater to various industries and provide career opportunities for professionals seeking a dynamic work environment.
