Customer Service and Distribuition Excellence

2 semanas atrás

São Paulo, São Paulo, Brasil Nutrien Soluções Agrícolas Tempo inteiro
Responsável por liderar o centro de excelência LATAM para as áreas de Customer Service e Logística, conectando iniciativas locais de OTD às Estratégias do Negócio;
Direciona, lidera e implementa atividades definidas como estratégicas para as áreas de Customer Service e Logística na região.

Responsabilidades e atribuições

  • Maximizar as oportunidades para o cliente, fornecendo orientação estratégica para os times de Customer Service e Logística, compartilhando tendências de mercado entre a região e desenvolvendo capacidades, processos e KPIs
  • Suportar definição e implementação de melhorias em processos e novas soluções, que visem, melhor experiência do cliente e aumento da rentabilidade do negócio;
  • Colaborar com outras áreas para garantir que as necessidades dos clientes sejam abordadas/implementadas;
  • Harmonizar os processos OTD e melhorar as áreas de Customer Service e Distribuição em toda a região LATAM;
  • Identificar e escalar riscos; recursos e suporte à otimização de custos;
  • Gerenciar portfólio de projetos OTD, conduzir e apoiar equipes locais na execução do projeto.

Requisitos e qualificações

  • Bacharel em Ciência de Dados, Administração de Empresas, Agronomia, Engenharia, entre outros. MBA será um diferencial;
  • Competênciaschave | Colaboração, Desenvolvimento de Pessoas, Mentalidade Inovadora; Foco no Cliente;
  • Forte capacidade analítica, de pensamento crítico e de resolução de problemas;
  • Sólidos conhecimentos em Supply Chain Management;
  • Experiência em Operações de Distribuição e Customer Service;
  • Sólidos conhecimentos em Gestão de Projetos e Gestão de Mudanças e Metodologia Ágil;
  • Experiência em Agronegócio (desejável);
  • Experiência em Varejo (desejável);
  • Inglês Avançado.


Nós chegamos ao Brasil em 2018 e já estamos construindo uma empresa que ninguém tinha imaginado antes no mundo agro**:a maior e melhor plataforma de soluções agrícolas do Brasil.

E como estamos fazendo isso? Servindo ao agricultor, colocando o nosso cliente no centro de tudo o que a gente faz.

Estamos criando um ecossistema de soluções integradas para atender a toda jornada do agricultor em seus desafios no campo.

Mais do que produtos, a gente oferece acesso a serviços técnicos e financeiros, conhecimento e até treinamentos em práticas agrícolas sustentáveis.

Tudo o que nosso cliente quer e precisa, de forma próxima, acessível e conveniente.


Com o potencial agrícola de um país como o Brasil, já imaginou a revolução que você pode protagonizar aqui na Nutrien? Sem contar as infinitas oportunidades de crescer e aprender na prática em um ambiente colaborativo, com um time autêntico e pra lá de gente boa, que valoriza as diferenças e é cheio de energia para fazer acontecer.

**Então, está esperando o quê? Vem crescer seu mundo, vem ser Nutrien

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