IoT Customer Service Agent

2 semanas atrás


São Paulo São Paulo, Estado de São Paulo, Brasil Quectel Tempo inteiro

Summary The IoT Customer Services Agent is responsible for the customer relationship, maintaining engagement and satisfaction levels. You will work with various departments within Quectel to implement the services required by the customer, being the point of contact for leading ongoing interactions with key stakeholders in their organisation. Roles and Responsibilities Support the regional Quectel technical and sales teams to drive customer excellence Capture specific customer communications within appropriate platforms and applications Manage / deliver onboarding of new customers Own customer issues, engaging internal resource to deliver efficient resolutions to increase customer satisfaction Maintain customer interactions through multiple channels Create and maintain professional technical material Maintain alignment with of Quectel markets, portfolio, and capabilities, advancing and strengthening Quectel’s position within industry, working with internal product and sales teams to identify industry need and develop / accelerate Quectel propositions Train onboarded customers on Quectel services, products, and platforms Lead regular customer reviews relating to services and propositions Generate and deliver applicable reporting (internal and external) Maintain relevant industry knowledge and experience Required Experience Minimum 3 years experience of working in a customer service / customer support organisation World class customer service skills Proficient IT skills, including Microsoft Office products Strong communication skills Excellent customer management skills, including management of support processes Ability to manage and prioritise customer requests Fluent written and oral English, Spanish and Portuguese language (additional languages are advantageous) Desirable Experience IoT background an advantage IoT technical background an advantage



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