Sr. Customer Care Operations Analyst
1 semana atrás
Customer Care Operations Analyst Apply locations Brazil - Sao Paulo time type Full time posted on Posted 2 Days Ago job requisition id 37992-JOB What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world.
Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference.Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
Please submit your resume in English The Sr.
Customer Care Operations Analyst provides critical support to Illumina's AMR Customer Care team as a key business partner delivering support for tools, data analysis, business process and system enhancements.
The ideal candidate will have strong analytical skills, attention to detail, excellent communication skills (written and verbal) and proactive in looking for ways to streamline and standardize day to day tasks and operations.
English and Portuguese fluency required. This position is an internal position and requires minimal travel.Qualifications Commercial Background:
Knowledge of commercial operations and customer care processesSelf-driven with a desire to learn
Process Oriented:
Methodical, practical, analytical with good project management skillsCollaborator and
Team Player:
Strong cross-team collaboration skillsCommunicator: Excellent presentation and written skills with ability to correspond at multiple levels of management requiredResponsibilities
Customer Care Operations Analyst provides critical support to Illumina's AMR Customer Care team as a key business partner delivering support for tools, data analysis, business process and system enhancements.
The ideal candidate will have strong analytical skills, attention to detail, excellent communication skills (written and verbal) and proactive in looking for ways to streamline and standardize day to day tasks and operations.
Partner with customer care on generating reports, analytic tool training and support, ad hoc leadership requests business analysis and QBR support.
Support regional activities related to commercial applications (Ex:
Salesforce, SAP, eCommerce, etc.) and other enhancement workstreams impacting customer care.
Responsibilities include capturing requirements, prioritization support, ticket logging and management, communication, and coordinate testing to ensure optimum outcomes.
Account determination to support B2B enablement, sales reporting and opportunity accuracy.
Liaises with global Customer Care Operations and regional counterparts.
Supports customer care in trouble shooting, and analysis deep dives to drive clarity and process improvements.
Deliver or develop process or training documentation in support of customer care reports, tool enhancements or process improvements as requested.
Performs other duties as required.Education BA/BS in life science, chemistry or business or equivalent work experience.
Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission.
Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics.
We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race.We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work.
We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
If you require accommodation to complete the application or interview process, please contact.
To learn more, visit:
Similar Jobs (1) Sr Service Operations locations Brazil - Sao Paulo time type Full time posted on Posted 5 Days Ago
The potential of genomics to change the world is unparalleled. At Illumina, we are leading the way.
Our technology empowers researchers and clinicians globally to improve cancer treatments, change the course of diseases, protect the environment, and fight food insecurity.
We are made up of dedicated professionals, all-in on creating a better world – and we need every skill set on our path to making genomics useful for all.
Learn more about life at Illumina.#J-18808-Ljbffr
-
Customer Operations Analyst Sr
1 semana atrás
São Paulo, São Paulo, Brasil Bayer Cropscience Limited Tempo inteiroCustomer Operations Analyst Sr / CS / Socorro,SP At Bayer, we work hard to make this company a better place for our employees – and the world a better place for everyone. "Health for all, hunger for none." That's our vision at Bayer. Bayer is a global company with core competencies in the areas of life sciences, health care and agriculture. As an...
-
Sr. Customer Collaboration Analyst
1 semana atrás
São Paulo, São Paulo, Brasil Kenvue Tempo inteiroSr. Customer Collaboration Analyst - São José dos Campos WDescriptionJohnson & Johnson New Planned Consumer Health Company, based in Skillman, N.J., is one of the world's largest consumer health and personal care products company. Our consumer companies produce many of the world's most trusted brands, among them JOHNSON'S Baby, BAND-AID, NEUTROGENA,...
-
Customer Operations Analyst Sr
1 semana atrás
São Paulo, São Paulo, Brasil Bayer Tempo inteiroCustomer Operations Analyst Sr / CS / Socorro,SP At Bayer, we work hard to make this company a better place for our employees – and the world a better place for everyone. "Health for all, hunger for none." That's our vision at Bayer. Bayer is a global company with core competencies in the areas of life sciences, health care and agriculture. As an...
-
Operations Analyst
1 semana atrás
São Paulo, São Paulo, Brasil Manuport Logistics (MPL) Tempo inteiroManuport Logistics offers a unique mix of logistics services in all kinds of transport modes: sea, inland waterways, road, rail and air transport. With our headquarters in the port of Antwerp we have an international network of offices worldwide: Valencia, Madrid, Barcelona, Miami, Hamburg, Brazil, Dubai, Singapore, etc. MPL is a fast-growing logistic...
-
Customer Care Analyst
1 semana atrás
São Paulo, São Paulo, Brasil Swile Tempo inteiroSobre nós ASwile é a scaleup pioneira de benefícios flexíveis no Brasil e na França. A nossa missão é ajudar a oferecer um melhor ambiente de trabalho para os seus colaboradores através dos benefícios flexíveis que entregamos por meio de uma tecnologia de ponta.Fundada em 2016 e reconhecida como uma das melhores empresas para trabalhar pelo GPTW...
-
Sr. FP&A Data Analyst
1 semana atrás
São Paulo, São Paulo, Brasil Kenvue Tempo inteiroSr. FP&A Data Analyst W Description Kenvue is currently recruiting for: Sr. FP&A Data Analyst Kenvue Finance is recruiting for Sr. Financial Analysts(s), located in São Paulo, Brazil. TheFP&A team is recruiting for an Sr. Financial Analyst responsible to providing financial analytics and insights to support Planning and Reporting activities....
-
Customer Care Supervisor
1 semana atrás
São Paulo, São Paulo, Brasil Barry Callebaut Manufacturing Iberica Sa. Tempo inteiroPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Customer Care Supervisor - Tactical & Forecast, LATAM Location: São Paulo, BR, At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world's leading manufacturer of high-quality...
-
Customer Care Supervisor
1 semana atrás
São Paulo, São Paulo, Brasil Barry Callebaut Tempo inteiroKey responsibilities: Lead the tactical activities for customer care operations and ensure a strong focus on delivering customer value. Lead in the origination, shaping and execution of the Next Level transformation strategy in customer service with a view to improve and sustain customer satisfaction via regular customer feedback (NPS) and structural...
-
Sr. Fp&A Data Analyst
1 semana atrás
São Paulo, São Paulo, Brasil Johnson & Johnson Consumer Inc Tempo inteiroKenvue is currently recruiting for: Sr.FP&A Data Analyst Kenvue Finance is recruiting for Sr.Financial Analysts(s), located in São Paulo, Brazil.The FP&A team is recruiting for an Sr.Financial Analyst responsible to providing financial analytics and insights to support Planning and Reporting activities.Innovative thinking, fluid communication and agile...
-
Compensation Operations Analyst
1 semana atrás
São Paulo, São Paulo, Brasil Kenvue Tempo inteiroCompensation Operations Analyst WDescriptionThis position reports to the Global Process Management Manager and is based at São José dos Campos (hybrid work model).Who We AreAt Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA,...
-
Estágio Em Customer Care
1 semana atrás
São Paulo, São Paulo, Brasil METARH Tempo inteiroRealizar o disparo de pesquisas de satisfação (NPS, NPStar, etc), analisar os resultados, criar relatórios no PowerBI; Criar, analisar e reportar as métricas de Customer Care (Portal do Cliente, CX Full View) através de PowerBI Contribuir na organização do portfolio de projetos e iniciativas originadas através das pesquisas de satisfação se...
-
Operations Analyst
1 semana atrás
São Paulo, São Paulo, Brasil TissueLabs Tempo inteiroOPERATIONS ANALYST (CUSTOMER CARE REPRESENTATIVE)Responsibilities Support the management with procurement, purchasing, stock control, and supplier relationships Support national and international shipments (eg:import and export processes) Organize and maintain databases, dashboards, and reports related to the company's main KPIs Issue invoices (and "notas...
-
Sr. FP&A Data Analyst
1 semana atrás
São Paulo, São Paulo, Brasil Kenvue Tempo inteiroDescription Kenvue is currently recruiting for: Sr. FP&A Data Analyst Kenvue Finance is recruiting for Sr. Financial Analysts(s), located in São Paulo, Brazil. The FP&A team is recruiting for an Sr. Financial Analyst responsible to providing financial analytics and insights to support Planning and Reporting activities. Innovative thinking, fluid...
-
Sr. FP&A Data Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil Kenvue Tempo inteiroDescription Kenvue is currently recruiting for: Sr. FP&A Data Analyst Kenvue Finance is recruiting for Sr. Financial Analysts(s), located in São Paulo, Brazil. The FP&A team is recruiting for an Sr. Financial Analyst responsible to providing financial analytics and insights to support Planning and Reporting activities. Innovative thinking, fluid...
-
SR Operations Analyst
Há 5 dias
São Paulo, São Paulo, Estado de São Paulo, Brasil NSF Tempo inteiroCompany Overview:NSF International is a growing, global, health and safety organization. Our mission, which we are passionate about, is to protect and improve human health. NSF International is dedicated to being a global leader in the testing, inspection and certification industry. Our core business divisions include food safety, water systems, health...
-
Senior Operations Analyst
1 semana atrás
São Paulo, São Paulo, Brasil Varsity Tutors Llc Tempo inteiroSenior Operations Analyst (South America) Apply Now Senior Operations Analyst (South America) at Varsity Tutors Remote Description Nerdy is seeking a data-driven Senior Operations Analyst to join our Market Operations team. The ideal candidate will be strong with operational excellence and analytics, display strong ownership, and have a bias for driving...
-
Sales Operations Analyst
1 semana atrás
São Paulo, São Paulo, Brasil SITA Tempo inteiroOverview:As a Sales Operations Analyst, you will partner closely with the Sales and Sales Operations teams to assist in managing the sales forecast and data quality assurance processes according to business needs. You will provide ad hoc reporting as required by the business and track performance against the Sales Incentive Plan (SIP).What you will do:...
-
Operations Analyst
1 semana atrás
São Paulo, São Paulo, Brasil Accommodations Plus International Tempo inteiroJob Title: Operations Analyst: JOB DESCRIPTIONEssential Functions The operations analysts act to meet and not impact or minimize the impact on the customer as to changes or extra demands; Always analyze the best way to solve various problems related or not to the operation operation itself; Communication has to be clear and constant, aiming at the good of...
-
Estagiária em Dados de Customer Care
1 semana atrás
São Paulo, São Paulo, Brasil MetaRH Tempo inteiroResponsável por facilitar as pesquisas de satisfação, métricas de customer care e atividades do portal do cliente latam.Criar, analisar e reportar as métricas de customer care através de powerbi.Contribuir na organização do portfólio de projetos e iniciativas originadas através das pesquisas de satisfação se relacionando com cada líder de...
-
Estagiária em Dados de Customer Care
1 semana atrás
São Paulo, São Paulo, Brasil MetaRH Tempo inteiroResponsável por facilitar as pesquisas de satisfação, métricas de customer care e atividades do portal do cliente latam.Criar, analisar e reportar as métricas de customer care através de powerbi.Contribuir na organização do portfólio de projetos e iniciativas originadas através das pesquisas de satisfação se relacionando com cada líder de...
