ServiceNow Expert

2 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil SOFTGIC S.A.S. Tempo inteiro
Job Description

At Softgic, we work with the sharpest minds, with those who build, with those who love what they do, with those who have a 100% in attitude, because that's our #Coolture.

Join our purpose of making life easier with technology and be part of our team as ServiceNow Expert - NowAssist (Chatbot Development)


We are seeking a proficient ServiceNow Expert with specialized expertise in the NowAssist module, focusing on developing and optimizing chatbots and virtual assistants.

The ideal candidate will have a strong background in ServiceNow, with a keen understanding of how to leverage NowAssist to enhance customer and employee interactions through automated and intelligent solutions.


Responsibilities:

  • Lead the design, development, and deployment of chatbots and virtual assistants using the NowAssist module to automate customer and employee interactions.
  • Configure and customize NowAssist and other related ServiceNow modules to align with business requirements and improve service delivery.
  • Provide advanced technical support for chatbot solutions, addressing issues and optimizing performance.
  • Integrate NowAssist chatbots with other ServiceNow applications and external systems to provide a seamless user experience.
  • Provide training and support to team members on effectively using and administering NowAssist and chatbot functionalities.
Requirements
  • ServiceNow Certified System Administrator (CSA) certification is required.
  • Proficiency in JavaScript, Angular, and HTML for customizing and developing ServiceNow solutions.
  • Minimum of 5 years of experience with ServiceNow, with a focus on NowAssist and chatbot development.
  • This role requires bilingual candidates in English and Spanish / English and Portuguese.
Benefits

  • We're certified as a Great Place to Work.
  • Opportunities for advancement and growth.
  • Paid time off.
  • Formal education and certifications support.
  • Benefits with partner companies.
  • Referral program.
  • Flexible working hours.
Requirements
Angular JavaScript ServiceNow Chatbot HTML Language(s) required English - Native or fully fluent Portuguese - Conversational Spanish - Conversational

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