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Application Support
2 semanas atrás
We aim to be the perfect solutions partner by bringing together the right mix of technologies and local marketing expertise.
We're looking for anWhat You'll Be Doing
- Take inbound support messages (Intercom) and calls, providing the best service for our customers
- Document solutions to common and complex issues, resulting in customerfacing knowledge articles
- Follow up with customers to ensure resolution and maintain satisfaction
- Work directly with other delivery teams (ex: External Talent Team) to ensure all client deliverables will be met on time
- Collaborate with engineering & dev teams as necessary for issue resolution and product improvements
What You Bring
- At least 2 years of experience in technical support and troubleshooting for software products
- Experience working with small / medium sized businesses (SMBs) is an asset
- Experience building great relationships with customers is an asset (retail/customer service/call centre/hospitality)
- Ability to work in a fastpaced environment
- Excellent problemsolving and analytical skills with high attention to detail
- Strong customer focus with the ability to translate technical concepts into easy to follow instructions
- Strong verbal and written communication skills with the ability to empathize and put the customer at ease
Why You'll Love Working Here:
- The opportunity to have a major impact at a growing company that is helping small and medium sized businesses grow their digital presence
- 3 weeks paid vacation + 5 paid personal days
- Stock options in a YC backed startup
- Virtual social events: coffee chats with your colleagues and weekly happy hours
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