![Ebury](https://contents.bebee.com/companies/br/ebury/avatar-56OD1.png)
Application Support Analyst
2 semanas atrás
Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi.
We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.Role
Our Tech Team hubs are located in Málaga (Spain) and São Paulo (Brazil), where we are all fully remote workers Our team members are based in more than ten countries.
You'll also
- Work with the development teams to manage changes that require formal change control
- Maintain and promote data quality
- Promote new features as they come online via blogs, prerecorded videos and training sessions via VC
- Create and maintain a knowledge base
- Promote selfservice in the user base
- Identify common problems and themes that could be resolved by development work
- Manage tickets from the user base:
- Advanced user queries
- Data updates
- Simple configuration
- User creation
So, what do we need from you?
- 2+ years in a technical service environment (either Service Desk or Application Support)
- Processdriven and diligent
- Servicefocussed and goaloriented
- Good level of understanding of cloud technologies
- Experience with ZenDesk or other ticketing systems is an advantage
- English language proficiency
- Strong communication skills
- A good team player who is able to work as a part of a group or independently
- A positive attitude and being able to keep calm, find solutions or a good workaround for all problems
- Being able to work supervised and unsupervised, able to work under high pressure and to tight deadlines.
- Being able to prioritise incidents and tickets while maintaining a good level of time management.
- Proactivity is a key characteristic that is extremely beneficial to the role to keep ahead of developing situations
And ideally, but not all mandatory
- Direct experience on Salesforce, or similar CRM, is an advantage
- Salesforce ADM201 certification is an advantage, but not essential
What We Offer:
- You will be part of a remotefirst distributed technology team that cares deeply about people, culture and best practices, and believes in agile principles. Take a look here and see what our team says about us
- You'll have continuous professional growth thanks to our career progression framework with regular reviews.
- You'll improve your personal development through training and certification.
- You'll contribute to our technical design through our open and collaborative Request For Comments (RFC) process.
- We are Open Source friendly, following Open Source principles in our internal projects and encouraging contributions to external projects.
- An indepth onboarding process to make you feel part of the team from your first day.
- If you wish to improve your English skills, you'll be able to take lessons in the school of your choice.
Due to our
remote-first organisation and our remote-focused onboarding system, you will feel a crucial part of the team from day one.
If there's something that you can do in our Tech team, it is
growing professionally: thanks to our career path and our collaborative and cross-team working, every day is a new adventure.
Get ready to take your career to the next level.
LI-BF1
LI-REMOTE
About Us
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1300 staff with a presence in more than 20 countries worldwide.
From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.
Hard work pays off:
in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including
Financial Times: 1000 Europe's Fastest-Growing Companies.
None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
- We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future._
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