IT On-site Support Analyst

1 semana atrás

São Paulo, São Paulo, Brasil Ferring Pharmaceuticals, Inc. Tempo inteiro

Job Description:
At Ferring Pharmaceuticals, we help people around the world build families and live better lives.

We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women's health, gastroenterology, and urology.

Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world.

Every person at Ferring works together to change lives and help people build families. Our corporate teams offer empowering, innovative, challenging and rewarding careers - we are motivated to make a difference.

To reach our full potential we collaborate, and respect and value diverse contributions so that we can grow as an organization and as professionals.

Together we can influence the world around us to make life and work better.

Ferring+You


You will provide On-site local IT support to end users (customers) at Ferring affiliate; maintain and troubleshoot local equipment and local infrastructure.

You will also be responsible for ensuring the smooth running of the day-to-day interactions with customers (tech bar), initiate and resolve incidents related to on-site services, monitor and follow-up other incidents at affiliate, drive OSS activities across assigned resources, and collaborate and connect with global Infrastructure & Security (architects, operations).


Your day at Ferring- Setup, maintain and troubleshoot local desktops, printers, conference/meeting & communication equipment, mobile devices, and related accessories at the specific location(s) under responsibility.- Maintain updated stock and records (CMDB) of the assets.- Manage lifecycle and disposal of obsolete devices.- Liaise with management for planning purchases and with local vendors / telecom providers for maintenance and replacements. Provide on demand 'eyes & hands' for equipment locally installed but centrally handled (e.g.

network) in support.

Timely respond to support requests from Infrastructure Operations.- Monitor backups & restore as needed.- Handle user interactions from walk-in services.

Resolve problems with devices, equipment, software upon user requests; guide users and interact with Helpdesk as required.- Support conferencing and video calls as requested.

Contribute to on-site and remote events as agreed with local management at location(s) under responsibility.- Support VIPs and related events as requested.

Provide support to audits as requested.- Ensure incidents and requests are logged and documented in Service system.- Analyze recurring issues, identify root causes and long-term solutions; interact with architects and operations to discuss.- Contribute and coordinate special activities such as office moves, migrations, equipment upgrades, pilot new technology.- Obtain and maintain Ferring qualification to enter controlled areas (production or laboratory) and related security rules.- Configure and Support non-standard Lab and manufacturing desktops, warehouse equipment, specialized printers. Provide on-demand extended hours during exceptional events: major incidents impacting production activities, project activities requiring interventions during specific time windows.


Behind our innovation There's you- University degree in Computer Science/other relevant field or equivalent experience in transferrable background.- 3 to 5 years' experiences in the relevant area.- Analytical and flexible mindset.- Good communication skills.


People come first at Ferring- Get inspired from our commitment to advocate for everyone's right to build a family, no matter who you are, where you live or who you love.- Our inclusive support package - "Building Families at Ferring" provides equal and accessible policies for all employees who wish to start their family journey, ensuring a global standard, irrespective of location and role.

Available to all employees after the first year of employment.- Parental leave for both birthing and non-birthing parents.- Extended support on family building journey.

Making a difference in the life of millions of people means we succeed by working together.

Our diverse backgrounds, experiences, expertise, and perspectives enable us to find solutions to even the most challenging problems, and our success is tied to each team member's contributions.

Imagine the power of your career when it's Ferring + You.

Behind our purposeThere's you

If our mission and your vision are aligned, please apply


We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.


Location:

Ferring Brazil

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