Commercial Services Manager

1 semana atrás


Curitiba, Paraná, Brasil Volvo Group Tempo inteiro
Transport is at the core of modern society.

Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.


Key Responsibilities:

  • Soft Offer Products Management: Oversee the management of soft offer products for trucks and buses within the Brazilian and Latin America Markets
  • Performance Monitoring: Monitor Service performance at each dealer and private importer and establish goals based on potential market growth and performance metrics.
  • Genuine Parts and

Service Packages:
Manage the offer and promotion of genuine parts and service packages to ensure customer satisfaction and loyalty.

  • Product Portfolio Management: Management of the product portfolio, including genuine parts, remanufactured parts (Reman), and lubricants, services agreements and connectivity;
  • Commercial Strategy: Define and implement all aftermarket commercial strategies and actions, focusing on both shortterm and longterm business objectives.
  • Team Management: Lead and manage the regional aftersales team, ensuring alignment with business goals and fostering a collaborative and highperforming work environment.
  • Commercial Services Business Development: Support and drive the Services business in Brazil and among private importers in Latin America for trucks and buses.

Long Description:

Skills and Qualifications:

  • Education: A Bachelor's degree in Engineering, Business Administration, or a related field is required. A Master's degree is a plus.
  • Experience: Extensive experience in aftermarket parts management, preferably within the automotive or heavy vehicle industry.
  • Strategic Thinking: Strong ability to define and implement commercial strategies and actions that drive business growth.
  • Leadership: Proven leadership skills with experience in managing and developing highperforming teams.
  • Analytical Skills: Strong analytical skills to monitor performance metrics and identify growth opportunities.
  • Product Knowledge: Indepth knowledge of genuine parts, remanufactured products, lubricants and service agreements;
  • Communication: Excellent communication and interpersonal skills to develop compelling sales arguments and build strong customer relationships.
  • Tool Development: Proficiency in developing and managing business support tools.
  • Mandatory languages: Portuguese and English fluency (Spanish is desirable)

Desired Competencies:

  • Market Insight: Deep understanding of the Brazilian market and aftermarket trends for trucks and buses.
  • Innovation: Ability to drive innovation in product offerings and promotional strategies.
  • Customer Focus: Strong customer orientation with a commitment to delivering highquality service packages and solutions.

Who we are and what we believe in
At
Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society.

At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead.

Join us, together we move the world we want to live in.

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