Commercial Services Manager

Há 7 dias

Curitiba, Paraná, Brasil Volvo Group Tempo inteiro

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

We seek a highly motivated and experienced Commercial Services Manager to join our team in Brazil. The ideal candidate will manage the soft offer products for trucks and buses in Brazil and Latin America countries, and develop strategic and tactic plans to maximize services business growth. This role involves overseeing the services portfolio, including genuine parts, remanufactured parts, and lubricants, as well as managing the regional Services team and defining both short-term and long-term commercial strategies.

Key Responsibilities:

Soft Offer Products Management: Oversee the management of soft offer products for trucks and buses within the Brazilian and Latin America MarketsPerformance Monitoring: Monitor Service performance at each dealer and private importer and establish goals based on potential market growth and performance metrics.Genuine Parts and Service Packages: Manage the offer and promotion of genuine parts and service packages to ensure customer satisfaction and loyalty.Product Portfolio Management: Management of the product portfolio, including genuine parts, remanufactured parts (Reman), and lubricants, services agreements and connectivity;Commercial Strategy: Define and implement all aftermarket commercial strategies and actions, focusing on both short-term and long-term business objectives.Team Management: Lead and manage the regional aftersales team, ensuring alignment with business goals and fostering a collaborative and high-performing work environment.Commercial Services Business Development: Support and drive the Services business in Brazil and among private importers in Latin America for trucks and buses.

Long Description

Skills and Qualifications:

Education: A Bachelor's degree in Engineering, Business Administration, or a related field is required. A Master's degree is a plus.Experience: Extensive experience in aftermarket parts management, preferably within the automotive or heavy vehicle industry.Strategic Thinking: Strong ability to define and implement commercial strategies and actions that drive business growth.Leadership: Proven leadership skills with experience in managing and developing high-performing teams.Analytical Skills: Strong analytical skills to monitor performance metrics and identify growth opportunities.Product Knowledge: In-depth knowledge of genuine parts, remanufactured products, lubricants and service agreements; Communication: Excellent communication and interpersonal skills to develop compelling sales arguments and build strong customer relationships.Tool Development: Proficiency in developing and managing business support tools.Mandatory languages: Portuguese and English fluency (Spanish is desirable)

Desired Competencies:

Market Insight: Deep understanding of the Brazilian market and aftermarket trends for trucks and buses.Innovation: Ability to drive innovation in product offerings and promotional strategies.Customer Focus: Strong customer orientation with a commitment to delivering high-quality service packages and solutions.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

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