Midlevel Business Operations Analyst

2 semanas atrás

São Paulo, São Paulo, Brasil Wellhub Tempo inteiro

Apply now for a career that puts wellbeing first GET TO KNOW US Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner.

Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries.

At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.

*Big news: Gympass is now Wellhub
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a "pass for gyms" to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.

THE OPPORTUNITY We are hiring a Midlevel Business Operations Analyst for our DOTS-CX team in Brazil At DOTS, we are developing scalable solutions that make Wellhubbers more productive, assuring user-friendly, data-driven, and confident products, for efficient and measurable work in the business areas.

We divide DOTS PD team internally into 4 Product Domains responsible for changing the company vision into an experience-centric one using different approaches.

We seek a highly motivated and experienced Business Operations Analyst to join our Level 2 Service Desk team.

In this role, you will play a crucial part in ensuring smooth IT operations, providing advanced technical support, and driving process improvements.

This position requires a strong understanding of IT systems, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.


YOUR IMPACTImproved Resolution Rates:
By handling escalated and complex technical issues, the analyst ensures faster and more effective resolution, reducing downtime and minimizing the impact on business operations

Streamlined Processes:

Through process analysis and optimization, they identify bottlenecks and implement improvements, leading to greater efficiency, reduced costs, and enhanced productivity.


Data-Driven Decision Making:

Their analysis of key performance indicators provides valuable insights into service desk performance, allowing management to make informed decisions for future improvements.


Increased Customer Satisfaction:

Their expertise and customer-centric approach lead to a positive user experience, resolving issues promptly and efficiently and building trust between IT and end-users.

Provide Product insights for new features: By understanding the root cause of tickets, this person will feed the product backlog with new development opportunities.


Live the mission:
inspire and empower others by genuinely caring for your wellbeing and your colleagues.

Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU AREYou have proven experience in a Level 2 service desk or similar technical support role.
You have a good IT foundation, experience troubleshooting complex issues, and knowledge of various technologies.
You are passionate about technology, eager to learn and stay current with industry trends.
You have great analytical and problem-solving skills with a methodical approach to troubleshooting.
You are passionate about helping others, empathetic, and skilled at communicating technical concepts.
You are an excellent communicator and have great interpersonal skills, both written and verbal.
Knowledge of Cloud Computing technologies (AWS, Google Cloud, Azure), DevOps, API architecture, and SQL queries.
You have advanced English skills, in writing and speaking;
You have a collaborative approach with your team, and you take initiative, seeks improvements, and embraces change.
Bachelor's degree in Computer Science, Information Technology, or a related field.
We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%.

We welcome your application and will be delighted to explore if you could be a great fit for our team.

For this specific role, please note that prior experience and knowledge of Cloud Computing technologies (AWS, Google Cloud, Azure), DevOps, API architecture, and SQL queries.

Also, English skills are a must. WHAT WE OFFER YOUWe're a wellness company that is committed to the health and wellbeing of our employees.

Our flexible program allows you to customize your benefits, according to your needs Our benefits include:

WELLNESS:
Health, dental, and life insurance

FLEXIBLE WORK:
Choose when and where you work.

For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences.

We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.


FLEXIBLE SCHEDULE:
Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs.

WELLHUB:

We believe in our mission and encourage our employees and their families to take care of their wellbeing too.

Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more.

You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

PAID TIME OFF:
We know how important it is that our employees take time away from work to recharge.

Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.


PAID PARENTAL LEAVE:

Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family.

We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH:
Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.

CULTURE:

An exciting and supportive atmosphere with ambitious people from around the world You'll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space.

Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page And to get a glimpse of Life at Wellhub...

Follow us onInstagram @wellhublife and LinkedIn Diversity, Equity, and Belonging at WellhubWe aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See ourAviso de Privacidade para Candidatos. #LI-REMOTE

#J-18808-Ljbffr

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