Retail Insights Researcher
2 semanas atrás
About PayJoy
PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success.
Founded in 2015, PayJoy's "secret sauce" technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system.
We reached profitability in 2020, reaching 10 million happy customers and over a billion dollars of sales in 2023.This Role
As Retail Insights Researcher, you will work with highly skilled cross-functional teams to garner in-depth knowledge of our three customer groups (End-Customers, Clerks, and Owner/Admins).
You will collaborate closely with Merchant Ops, Product Management, Sales, and GTM teams, serving as the eyes and ears to understand what is happening in the field.
Responsibilities:
- Through inperson interviews, you will:
- Identify opportunities and issues before anyone knows we need or have them;
- Detect changes in clerks' and owners/admins' preferences, needs, and wants, and how those impact sales and selection;
- Gather competitive intelligence and track the competitive landscape by mystery shopping;
- Garner quantitative and qualitative measurements of how PayJoy is meeting the needs of Clerks and owners within your region and across other regions;
- Gain a complete understanding of the retail store environments in which PayJoy operates.
Requirements:
- BA/BS;
- Minimum of 12 years experience in research, marketing, or a related field;
- English and Portuguese language proficiency;
- Must be able to work autonomously and be responsible for timely results;
- Able to hit productivity targets, e.g., the number of store visits and interviews per week.
Skills and desired qualifications:
- Ability to communicate effectively;
- Ability to understand and make retail Clerks and Admins/Owners feel at ease to discuss any topic;
- Strong team player with proven ability to effectively work with and influence sales, GTM, product management, and merchant operations;
- Ability to understand, present, and explain initiatives and their results;
- Proactive in bringing forth potential ideas to enhance or improve PayJoy offerings;
- Adaptable to constantly changing activities or requests.
Benefits:
- Companyfunded Health and Dental Insurance for employees and immediate family members.
- Life insurance.
- Monthly benefits of meal vouchers and Home Office assistance.
- Annual benefits of Fitness ($500), Professional Development ($2,000), and International Business Travel ($2,000).
- Oneoff benefits of phone finance (US$500), home office equipment (US$250), and headsets (US$200).
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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