Technical Support Specialist

1 semana atrás


São Paulo, São Paulo, Brasil Insider Tempo inteiro

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us Hi there We are Insider, a B2B SaaS company that drives growth for its clients around the world.

How are we achieving this? We are connecting data across channels, predicting future behavior with AI, and individualizing experiences from a single platform with the fastest time to value.

We announced that we unlocked our unicorn status after our Series D round.

We are backed by top-notch investors including Sequoia Capital, QIA, Riverwood, Endeavor Catalyst and trusted by 1000+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Singapore Airlines, Virgin, Nestle, Nissan, Samsung, Lenovo, Puma, MediaMarkt, IKEA, Allianz, Santander, Dominos, Avon, CNN, and the list goes on.

We are the #1 Leader everywhere We are recognized as a leader in The Forrester Wave for Cross-Channel Campaign Management in Q3, 2021.

We are also named a leader in 2021 Gartner Magic Quadrant for Personalization Engines. But wait, there is more.

For 21 quarters in a row, we've been ranked as a leader in G2 Mobile Marketing, Personalization, Customer Data Platform, and Customer Journey Analytics Grids.

We are also proud to become one of the very few female-led B2B SaaS unicorns in the world.

Behind all these achievements, there is an exceptionally talented and passionate team across 28 countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact.

If you want to join us in this journey, just keep reading.

First things first:
What is this role about? We're underdogs who believe in the power of actions more than anything else. And as a customer-first company, we always walk the extra mile.

So we asked our team of Technical Support Specialists (TSS) to tell us what their day-to-day is really like and, in a nutshell, this is what they told us.

Role Description As a Technical Support Specialist, you will play a crucial role in the Partner Success Team that owns support processes with our partners using our products and services.

To be successful in this role you should be an excellent communicator who also has solid problem-solving skills. Your primary responsibility will be to support seamless experiences to our partners.

Your day-to-day responsibilities will include troubleshooting technical issues, finding resolutions for partner requests, reviewing partner queries and finding creative solutions that streamline their requirements, and leveraging your knowledge to help partners get over technical struggles while expanding to the Insider platform.

You will also contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team to improve processes and product offerings.

Another important duty of yours will be meeting important SLAs like response time and the lead time for issue resolutions.

RequirementsA university degree in Business, Marketing, Engineering, or related fields1-2 years experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teamsStrong communication skills in writing (English and Spanish)

High sense of responsibility and accountabilityAbility to provide timely responses and follow up systematicallyA natural problem solver with a positive attitude and love for helping others succeedGood debugging/troubleshooting skillsKnowledge of HTML, CSS, or other programming languages is a plusWhat we expect from you:

Show us that "you've got what it takes" to collaborate and build strong visionary relationships with customers, especially at the executive level.

Aka, your sharp business acumenSolid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills.

Alas, we've got clients all over the world To be a self-motivated and savvy tech bug, always in search of new solutions and ideas to improve our relationship with our clientsTo cherish one of our core ethos: Care.

You'll need to care for our clients and make sure they feel at home with our products and our assistance Superior project and time management skills.

A keen eye for detail is a plusPassion for testing, measuring, and improving outreach and follow-up effectivenessThe ability and flexibility to work in a fast-paced startup environmentSolid understanding of basic web concepts and digital marketingHold on Life's a two-way road Here's what you'll enjoy while spending time with us (perks, anyone?)We offer many hard and soft skills training to help you improve and challenge yourself.

You'll have access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.

You'll have space to share your skills through training sessions and workshops if you wish.

Sharing is caringWe'll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you wantYou'll have a chance to work in an international, diverse, and inclusive environmentYou'll be part of an industry that's shaping the future of customer experiences.

Still not sure? Just ask Google.

Was this position made for you? So let's talk We're curious bugs and can't wait to get to know you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, Youtube,and Medium

#J-18808-Ljbffr

  • São Paulo, São Paulo, Estado de São Paulo, Brasil Mosyle Tempo inteiro

    If you like Apple devices and technology, come join Mosyle, a global leader in Apple Endpoint Management & Security, to empower companies and schools all around the world to revolutionize their organizations to use Apple devices at Work and in Education. The Technical Support Specialist role is a remote position that offers a great entry door to the American...

  • Technical Specialist

    1 semana atrás


    São Paulo, São Paulo, Brasil InterSystems Tempo inteiro

    The Technical Specialist will be required to perform custom development tasks (including integration to systems and devices) and provide support for the technical implementation tools of InterSystems healthcare applications and related products in a successful, standard and timely manner. The Technical Specialist will be responsible for site specific...


  • São Paulo, São Paulo, Brasil Motorola Solutions Tempo inteiro

    Company Overview:At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...

  • Technical Specialist

    1 semana atrás


    São Paulo, São Paulo, Brasil Intersystems Tempo inteiro

    Technical Specialist III Descrição do cargo - Technical Specialist Senior deverá executar tarefas de desenvolvimento personalizado (incluindo integração com sistemas e dispositivos) e fornecer suporte para as ferramentas de implementação técnica dos aplicativos de saúde da InterSystems e produtos relacionados de forma bem-sucedida, padrão e...

  • Customer Support Specialist

    1 semana atrás


    São Paulo, São Paulo, Brasil Leanix Jobs Tempo inteiro

    SAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...


  • São Paulo, São Paulo, Brasil Big Picture UK Tempo inteiro

    Big Picture are looking for a Technical Specialist to join our existing team to drive the Microsoft product portfolio around server, datacentre and HCI solutions . Big Picture provide sales and technical support services around Microsoft products and solutions to Dell Sales Teams. This is a unique opportunity to work with the most influential hardware and...

  • Senior Technical Specialist

    1 semana atrás


    São Paulo, São Paulo, Brasil Intersystems Tempo inteiro

    The Technical Specialist Senior will be required to perform custom development tasks (including integration to systems and devices) and provide support for the technical implementation tools of InterSystems healthcare applications and related products in a successful, standard and timely manner.The Technical Specialist Senior will be responsible for site...

  • Senior Technical Specialist

    1 semana atrás


    São Paulo, São Paulo, Brasil InterSystems Tempo inteiro

    The Technical Specialist Senior will be required to perform custom development tasks (including integration to systems and devices) and provide support for the technical implementation tools of InterSystems healthcare applications and related products in a successful, standard and timely manner. The Technical Specialist Senior will be responsible for site...


  • São Paulo, São Paulo, Brasil Streamax Technology Co., Ltd. Tempo inteiro

    Company ProfileStreamax's vision is saving lives through our Video Telematics Solutions with the world's No. 1 market share in the commercial vehicles field. Our work is not just meaningful; it's awe-inspiring. Our partners and clients are saving lives on the road every day thanks to Streamax technology. Our commitment to providing the best solutions and...


  • São Paulo, São Paulo, Estado de São Paulo, Brasil Streamax Technology Co., Ltd. Tempo inteiro

    Company ProfileStreamax's vision is saving lives through our Video Telematics Solutions with the world’s No. 1 market share in the commercial vehicles field. Our work is not just meaningful; it's awe-inspiring. Our partners and clients are saving lives on the road every day thanks to Streamax technology. Our commitment to providing the best...


  • São Paulo, São Paulo, Estado de São Paulo, Brasil Big Picture UK Tempo inteiro

    Big Picture are looking for a Technical Specialist to join our existing team to drive the Microsoft product portfolio aroundserver, datacentre and HCI solutions. Big Picture provide sales and technical support services around Microsoft products and solutions to Dell Sales Teams. This is a unique opportunity to work with the most influential hardware and...


  • São Paulo, São Paulo, Estado de São Paulo, Brasil Teilur Talent Tempo inteiro

    Are you looking to work for an innovative and exciting company from Silicon Valley or New York, 100% remotely? We are looking for multi-skilled candidates with excellent interpersonal skills for the position ofTechnical Support. We are seeking a highly motivated and experienced Senior Systems Administrator who is passionate about technology and committed to...


  • São Paulo, São Paulo, Estado de São Paulo, Brasil Teilur Talent Tempo inteiro

    Are you looking to work for an innovative and exciting company from Silicon Valley or New York, 100% remotely? We are looking for multi-skilled candidates with excellent interpersonal skills for the position ofTechnical Support.We are seeking a highly motivated and experienced Senior Systems Administrator who is passionate about technology and committed to...


  • São Paulo, São Paulo, Brasil Danaher Corporation Tempo inteiro

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...


  • São Paulo, São Paulo, Brasil Cepheid Tempo inteiro

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...


  • São Paulo, São Paulo, Brasil Danaher Tempo inteiro

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Technical Support Officer

    1 semana atrás


    São Paulo, São Paulo, Brasil COMARCH Tempo inteiro

    We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, and support the roll-out of new application versions, among other duties. Moreover, technical support officers have contact with customers, as well as create written...

  • Customer Support Specialist

    1 semana atrás


    São Paulo, São Paulo, Brasil SAP Tempo inteiro

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...


  • São Paulo, São Paulo, Brasil Insider Tempo inteiro

    Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single...


  • São Paulo, São Paulo, Brasil AD Digital Tempo inteiro

    AD Digital is looking for a Technical Production Specialist to _work_ with the Partners Experiences team of YouTube.As Technical Production Specialist you will be part of a core team that plan, execute and deliver in person and virtual experiences to YouTube creators. This person must have an active interest in and enthusiasm about delivering audiovisual...