Customer Experience

2 semanas atrás


Natal, Rio Grande do Norte, Brasil 360 BPO APOIO ADMINISTRATIVO Tempo inteiro
Analista de Customer Experience

  • Realizar pesquisas e análises de feedback de clientes para obter insights e criar estratégias de melhorias contínuas na experiência do cliente;
  • Identificar e solucionar problemas relacionados à experiência do cliente, garantindo a satisfação e fidelidade;
  • Criar e implementar programas de treinamento para os colaboradores, visando garantir um atendimento de qualidade e alinhado com a cultura da empresa;
  • Monitorar e avaliar os indicadores de desempenho relacionados à experiência do cliente, propondo ações corretivas quando necessário;
  • Desenvolver e manter um relacionamento próximo com os clientes, buscando entender suas necessidades, expectativas e garantindo a resolução eficaz de problemas;
  • Participar de projetos relacionados à melhoria da experiência do cliente, atuando como representante dos interesses dos clientes.
  • Graduação completa em Administração, Marketing, Comunicação ou áreas relacionadas;
  • Experiência na área de Customer Experience, preferencialmente em empresas de médio ou grande porte;
  • Conhecimento em metodologias de pesquisa de mercado e análise de feedback de clientes;
  • Habilidades analíticas para identificar tendências e oportunidades de melhoria na experiência do cliente;
  • Excelente comunicação verbal e escrita;
  • Proatividade, capacidade de trabalhar em equipe e de liderar projetos;
  • Conhecimento em ferramentas de CRM e sistemas de gestão de relacionamento com o cliente (CRM).
  • Contrato de trabalho CLT
  • Presencial;
  • Valerefeição R$30,00 ao dia trabalhado;
  • Valetransporte ou Aux. Combustível R$400,00 por mês;
  • Horario comercial: Segundafeira a sextafeira.

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