Senior Tool Product Manager @

1 semana atrás


Brasília, Distrito Federal, Brasil Rocket Lawyer Tempo inteiro

Apr 06, Rocket Lawyer is hiring a remote Senior Tool Product Manager. Location: Brazil.

About Rocket LawyerWe believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered. We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company's history, to capture audiences worldwide. We are expanding our team to take on this challengeAbout the RoleToday, Rocket Lawyer's Operations team uses Salesforce (SFDC) as a Customer Relationship Management (CRM) tool intended to be the single source of truth for the customer lifecycle and all customer requests we need to fulfill according to our SLA commitments.We are looking for a Senior Product Manager to join our global Product team to work with our world-class Operations teams to help us to own and continuously improve our Sales and Operations tools, including our CRM, sales automation, billing and fulfillment tools to meet our growing demand across all countries of operation. Your job will be to ensure that all customer data gets managed & our customer's requests get fulfilled within our agreed SLA timescales.

Some of the jobs you will be involved in product managing:Some of the jobs you will be involved in product managing:Transitioning to a new global CRM platformOngoing automation of sales processes including customer outreachMaintenance and improvement of our billing toolsMaintaining existing and defining and building new fulfillment workflows for new products and servicesAbout youYou will be a seasoned operations Product Manager with multiple years of experience in the area of operational fulfillment optimization:Using your expertise, you will be able to write clear product requirements to share with your Operations and Engineering counterparts to use Salesforce and other internal tools to collect, store, share and utilize customer and request data to ensure we meet our service fulfillment SLA commitments.During the interview process you will be able to visually demonstrate your proven track record in the area of CRM & Fulfillment product management.You are able to model and organize customer data to ensure fulfillment happens automatically and within the required SLA times by implementing and optimizing our operational processes and tools.You will be able to integrate CRM data with internal and external tools and services to further optimize our operational processes.You are able to monitor and report on your success by showing how your data is being used to drive various SLA targets and business KPIs and share with senior stakeholders upon request.Please note: during the interview, you will be asked to show how your product management skills impacted the bottom line of previous employers and give examples of the processes you implemented to optimize fulfillment.

About your product skillsYou are an expert with 4+ years track record of writing the product requirements for fulfillment automation projects that meet agreed business SLAs shared with your customers.You are able to work with your stakeholders to define a global roadmap for all internal tooling needed to support Rocket Lawyer's paid service fulfillment. You must have experience leading projects and facilitating the conversations between stakeholders including executives, engineers, analysts, operations, marketing, & other product teams and external customers to ensure requirements meet all internal and external needs.You have 3 years of experience working within SFDC and know how to configure and customize SFDC to support workflow, and how to create reports and dashboards to track performance.You will be able to lead on the requirements for optimizing existing and building new tools and processes, which will require you to know about data models & data management, fulfillment process optimization and how to integrate tools & data with other internal and external services or partners for ongoing optimization.You are able to specify KPIs and set up monitoring and reporting with our Data analyst teams so that you can track and measure the success of your products each week. You have an eye to extrapolate insights from your data & to propose improvements to your systems as a result.You are able to ruthlessly prioritize your backlog & leverage the technical skills of the Engineering team to deliver value quickly, including making sure the product is scalable and performant.Soft skillsYou carry a DNA of ownership and a bias for action.You consider yourself a domain expert in your product area and are able to create product advantage through invention, innovation, understanding competitors & customers and leveraging the creative energy of your team.You are an active listener and clear communicator, especially with your stakeholders.You are passionate about making the world a better place, and want to put tools for justice into people's hands. You embrace our mission to make the Law affordable and simple for everyone.Able to become part of a fun and passionate team, and have some serious fun along the wayBenefits & PerksPrivate health insuranceLife insuranceMeal/Food voucherGympass partnershipMental health assistanceBirthday offDaycare assistanceFinancial support for those who have children with special needs and disabilitiesFree Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
#J-18808-Ljbffr
  • Senior Tool Product Manager

    1 semana atrás


    Brasília, Distrito Federal, Brasil Rocket Lawyer Tempo inteiro

    About Rocket Lawyer We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and...


  • Brasília, Distrito Federal, Brasil tlnt Tempo inteiro

    Looking for a seasoned Senior Product Manager to join the Product team at a Sales Technology SaaS company (Series B). Reporting to the Head of Products in the US, we need someone skilled at engaging with our North American and select European clients to shape the product effectively. Operating as a widely dispersed remote team, this role is vital for...

  • Product Manager

    Há 7 dias


    Brasília, Distrito Federal, Brasil Citi Tempo inteiro

    The Product Dev Sr Specialist is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the...

  • Senior Product Manager

    1 semana atrás


    Brasília, Distrito Federal, Brasil SUSE LINUX GmbH Tempo inteiro

    About UsAlways open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads,...


  • Brasília, Distrito Federal, Brasil Dell GmbH Tempo inteiro

    as rated by current and former employeesTo drive innovation in product development at Dell Technologies, we need forward-thinking people on our IT Product Management team. As part of this team, we devise product and solution strategies and product roadmaps, and look to the market for opportunities to make sure our offerings maximize profitability and remain...

  • Senior Project Manager

    1 semana atrás


    Brasília, Distrito Federal, Brasil HCLTech Tempo inteiro

    Senior Project Manager, HCLTechSão Paulo, São Paulo (Remoto) / Tempo integralWe are looking for a highly talented and self-motivatedSenior Project Managerto join us on our journey to advance the technology world through innovation and creativity.Key Skills Required:English Advanced or fluent2. Manage app/infra migrations at large scale3. Understanding of...


  • Brasília, Distrito Federal, Brasil HCLTech Tempo inteiro

    Senior Project Manager , HCLTech São Paulo, São Paulo (Remoto) / Tempo integral We are looking for a highly talented and self-motivated Senior Project Manager to join us on our journey to advance the technology world through innovation and creativity. Key Skills Required: 1. English Advanced or fluent 2. Manage app/infra migrations at large...

  • Senior Product Manager

    1 semana atrás


    Brasília, Distrito Federal, Brasil Wonolo Inc. Tempo inteiro

    Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes....


  • Brasília, Distrito Federal, Brasil Arena Tempo inteiro

    Arena is a tech company created in Silicon Valley with a mission to revolutionize the conversation AI industry. Companies using Arena include Disney, Red Bull, ESPN, Microsoft and Fox. We have +2,000 customers in 150 countries and with +550M users consuming our live chat per month. Arena has raised $16M from top-tier investors in Silicon Valley such as CRV,...


  • Brasília, Distrito Federal, Brasil Brio Digital Tempo inteiro

    Able to effectively work with software engineering teams and manage technical requirements? This Technical Product Manager role is ideal for you. The Job As a Technical Product Manager, you will be working with cross-functional software engineering teams in leading the product development focusing on scaling processes and turning customer requirements...


  • Brasília, Distrito Federal, Brasil Trader Interactive Tempo inteiro

    Are you ready to be a big part of something big?At Trader Interactive, we make buying and selling a great experience. We're a group of go-getters who decided they didn't want to settle for the status quo. We come together as one team to build value and drive innovation across our industries - but we have fun while we do it and make sure our people are always...


  • Brasília, Distrito Federal, Brasil Amazon Tempo inteiro

    Sr. Program Manager, Amazon Payment ProductsAt Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by...


  • Brasília, Distrito Federal, Brasil Tryatmos Tempo inteiro

    We're looking for a Lead Product Manager to help us develop and grow our Ratings Platform Product.Collaborate with cross-functional teams to refine Product Positioning and GTMBuild and manage a team of 3 Carbon Project AnalystsStay on top of industry trends on Carbon Offset Rating and Measurement TechniquesRequirements:A strong academic background in...

  • Product Manager

    Há 7 dias


    Brasília, Distrito Federal, Brasil Jp&f consultoria Tempo inteiro

    (Mandatory) - Strong knowledge of electronic commerce / acquiring and payments. Technical proficiency and ability to understand complex technical concepts and product functionalities. Demonstrated ability to balance technical and commercial considerations when making strategic decisions. Working with third-parties, virtual and global teams, Systems...


  • Brasília, Distrito Federal, Brasil Eclat Engineering Tempo inteiro

    The role will lead our dynamic product and tech team to create a customer-first culture and drive the product roadmap to achieve CNPS >60 in the next 12 months and >80 in the next 24 months. We believe that by driving the right product vision and strategy, we can offer our product to new markets like the US, Brazil, and ANZ. We aspire to cater to 5000+...


  • Brasília, Distrito Federal, Brasil Interactive Education Concepts, Inc Tempo inteiro

    Improv Learning is seeking a highly motivated Senior IT Project Manager who can deliver quality results while maintaining excellent coordination with global stakeholders. The Senior IT Project Manager, in conjunction with department leads, will develop the project plan, manage dependencies, and devise strategies for project planning, monitoring, supervision,...


  • Brasília, Distrito Federal, Brasil Uber Tempo inteiro

    As a Senior Product Manager leading Uber Grocery's Shopper Payments, you'll play a key role in creating a flawless fulfillment experience that gets customers anything they order from local merchants. Uber to date has successfully helped customers get restaurant food delivered to their doors, and we are excited to bring that delight and convenience to...


  • Brasília, Distrito Federal, Brasil Chow Hui Limited Tempo inteiro

    Job Description: SEEKING A STRATEGIC BUSINESS DEVELOPMENT SENIOR MANAGER READY TO EXCEL IN BRAZILLanguage: FLUENT IN ENGLISH, PORTUGUESE, SPANISHResponsibilities: Devise and execute strategic plans to meet sales targets by establishing distribution channels, securing wholesalers, and engaging commission agents. Independently navigate the market to identify...


  • Brasília, Distrito Federal, Brasil Traact Tempo inteiro

    Professional proficiency in English is necessary for this position.The ideal candidate should have a background in creating mockups for team presentations, gathering feedback, and producing high-quality work. They should feel at ease developing sitemaps, wireframes, and prototypes to share with project managers and subsequently follow through on established...


  • Brasília, Distrito Federal, Brasil Rocket Lawyer Tempo inteiro

    We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal...