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Sales Outreach Specialist

3 meses atrás

Brasília, Distrito Federal, Brasil Lightmeter Tempo inteiro
About you

You're excited to be an early employee of a daring sales tech startup.

You like working with sharp and creative people.

You're interested in working at fast-paced early-stage remote-driven startups.

About this position

We're a technical company with a technical product. Two-thirds of Lightmeter have technical engineering backgrounds.

Your work will be in some of these areas Operations, Sales Outreach, and Email Deliverability

Must-haves
  • Excellent English (written and verbal) - we work in English and serve tech-savvy C-level US/EU customers
  • 3+ years of relevant experience with Sales Outreach software or Email Marketing Automation software (Apollo, Instantly, Smartlead, among others)
  • Proficiency in Software in general, Spreadsheets, Data analytics, CRMs, etc.
  • Demonstrated ability to handle multiple tasks simultaneously without compromising on quality and attention to detail
  • Ability to thrive in a fast-paced and dynamic environment
  • Ability to work independently in a remote working space
  • Sense of humor
Nice to haves
  • Experience in an early-stage or high-growth startup
  • Experience in a B2B SaaS business
  • Familiarity with cloud platforms such as AWS, Azure, or Google Cloud is a plus
  • Programming/scripting skills (e.g., Postgres, Python, Bash) are advantageous
What you'll do

Operations:

  • Build, Monitor, and Maintain the e-mail infrastructure for the customers
  • Organize the projects in Asana
  • Identify and resolve operational issues for our customers promptly to increase the customer experience
  • Coordinate with Engineering team the required technical setup

Sales Outreach:

  • Setup/Manage the Sales Outreach software from customers
  • Build/Manage E-mail Campaigns using Content/Templates from Google Docs
  • Build/Manage lists of Leads in Google Sheets
  • Provide customers with direct support via multiple channels
  • Build reports and analyze customer performance metrics

Email Deliverability:

  • Identify and resolve customer E-mail deliverability requests in collaboration with our internal teams
  • Gather continuous expertise on the latest advancements and optimal use-cases of leading Sales Outreach software solutions
  • Stay on the cutting edge of best practices and technical intricacies of Email Deliverability
Desired personal skills
  • Clear communication of complex concepts
  • Creative solution-finder
  • Rapid design and testing of new technical concepts
  • Brainstorming solutions as a team
  • Critical thinking under pressure
  • Sense of humor
Our current working stack
  • E-mail
  • Notion
  • Asana
  • Google Sheets, Docs, Drive
  • Freshdesk and Slack
  • Apollo and Instantly
About the interview

The process is split over three primary conversations, usually taking place over one to two weeks.

Meeting 1: an initial call to touch base and check professional experiences and interpersonal skills.

Meeting 2: a second interview where you'll be given a challenge and asked to get as close to solving it as possible.

Meeting 3: a second interview with the CEO.

Meeting 4: final questions about anything that came up previously, plus an introduction to projects you'll be working on during your first 3 months at Lightmeter, followed by a "reality check" presentation from the company to align expectations about the day-to-day experience at the company.

Meeting 5: offer details discussion, and request for references. By this point, everything else is settled